Linedata - L1/L2 System Support Engineer - Azure Platform

4 weeks ago

Mumbai, Maharashtra, India Gravitas Technology Private Limited Full time

About Us :

WHY Linedata ?

Linedata is an award-winning software solutions company.

We believe finance matters to our society as much as energy to life and fueling financial transformation is vital for development and leadership.

We humanize technology :

We are passionate experts who provide investment management and credit communities with innovative, user-friendly products which help their businesses grow in over 50 countries.

Our environment is international, ego-free and relaxed.

We believe in building confidence through giving clear responsibilities to our team members and managing to given goals and targets.

We celebrate success and we enjoy each others company.

We employ more than 1100 employees representing 40 nationalities spread throughout our offices in 14 countries.

It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation based on an individual's race, color, religion, religious creed, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex, gender, age, sexual orientation, veteran and/or military status, protected medical leaves, domestic violence victim status, political affiliation, or any other status protected by federal, state, or local laws.

Job Description :

THE ROLE :

- Candidate would be actively working on L1, L2 related issues on Windows / Office 365 / Azure platform.

- He would be responsible for monitoring client infrastructure and needs to handle events within stipulated timeframe.

- Candidate would be a part of 24-7 rotation support and would be responsible for answering Customer queries over the emails/calls.

- Must hold at least 3 years of work experience.

Responsibilities :

- Monitor multiple client environments 24x7 using tools for application, system, platform, and integration monitoring.

- Ensure availability and performance of distributed IT infrastructures.

- Provide Azure support: VM monitoring, disk expansion, and storage management.

- Support backup operations : job verification and data restores.

- Troubleshoot, diagnose, and resolve technical issues.

- Own incidents through resolution and maintain clear communication with stakeholders.

- Document actions and maintain infrastructure and troubleshooting documentation.

- Notify customers and third-party providers of issues, outages, and remediation status.

- Collaborate with internal teams and provide timely ticket updates.

Job Requirement :

Skills & Qualifications :

Technical Skills :

- Proficient in monitoring tools and ITSM platforms.

- Hands-on experience with Windows, Azure infrastructure and Office 365.

- Working knowledge of cybersecurity practices.

- Strong troubleshooting and diagnostic skills.

- Experience with backup tools and processes.

Leadership & Communication :

- Experience leading or mentoring in a 24x7 operational environment.

- Excellent verbal and written communication skills.

- Strong interpersonal skills with a customer-first mindset.

- Ability to work remotely while staying engaged in.

Academic Requirements :

- Graduate Degree Preferred.

(ref:hirist.tech)

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