Nutanix Admin L2

2 weeks ago

Mumbai, Maharashtra, India Jio Full time

Education Description Any graduate but preferably B E B Tech MCA in Computer Science Experience Description Must have 6 years of experience in technical support with deep expertise in Nutanix Role Summary Description The L3 Support Engineer for Nutanix is responsible for handling complex high-priority technical issues escalated from the L1 and L2 teams They provide deep expertise in Nutanix solutions and lead troubleshooting efforts for critical customer issues ensuring fast and efficient problem resolution Mandatory Skills Knowledge Extensive knowledge of Nutanix products such as Prism AHV Nutanix Storage and Nutanix Cloud Platform Proficiency in virtualization platforms VMware AHV Hyper-V and cloud infrastructure Solid understanding of networking protocols and technologies TCP IP VLAN DNS etc Experience in advanced troubleshooting using tools like packet sniffers log analysis and system monitoring tools Advanced Troubleshooting Lead resolution efforts for critical technical issues related to Nutanix hardware software storage and cloud platforms Perform deep diagnostics and debugging when necessary Escalation Management Manage escalated tickets from L2 engineers ensuring the timely and thorough resolution of customer issues Provide guidance to junior engineers when needed Root Cause Analysis Conduct in-depth analysis of complex customer issues to determine the root cause and recommend permanent fixes Collaborate with engineering teams to resolve product bugs or feature gaps Customer Interaction Communicate with customers regarding high-priority issues updates and resolution plans Serve as a liaison between the support team and the customer during complex problem resolution Documentation and Knowledge Sharing Create and maintain technical documentation troubleshooting guides and knowledge base articles Help develop internal processes to improve support efficiency Mentorship Mentor and guide L1 and L2 engineers in troubleshooting techniques and best practices for Nutanix solutions Desired Certifications Description Nutanix Certified Associate Soft Skills Excellent communication skills and ability to convey technical information to non-technical customers Strong problem-solving and analytical skills

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