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Senior Account Management Specialist

2 months ago

Thiruvananthapuram, India Epsilon Full time

When you’re one of us, you get to run with the best. For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon’s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon India is now Great Place to Work-Certified™. Epsilon has also been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. For more information, visit epsilon.com/APAC or our page.


Job Description


About Epsilon Digital platform

To get digital media personalization right, you need to not only identify your customers online, but also deliver relevant messages to them, based on their real-time behaviors and preferences - and then prove it’s worth the budget. Epsilon Digital makes it all possible.

  • Epsilon Digital is a Performance-based, 1:1 personalized digital media at scale. An Integrated end to end solution by:
  • People-based identity
  • Performance based outcome
  • True 1-1 personalized creative
  • Real time decisioning and optimization
  • The Epsilon digital solution has been sold to hundreds of clients in North America and Europe for over a decade now. We launched Epsilon Digital in the APAC region in 2022 and we’re now poised for the next phase of growth in this region and looking for new talents to meet this goal.

What will you do:

Epsilon Account Managers are experts in digital technology. They leverage their technical capabilities, commercial acumen and knowledge of the products to design and deliver actionable creative/product strategies and solutions bespoke to each brand. This involves launching new clients onto the Epsilon Digital platforms by managing and coordinating across all departments within the Epsilon Digital business. We are always looking for ways to automate to innovate whilst providing our clients with excellent service and support. An Account Manager at Epsilon is a unique and hybrid role within our company that combines aspects of digital technology, product and creative specialization, as well as business analysis.

The role:

  • Attend regular client meetings and build relationships with key decision makers.
  • Understand client goals and ensure goals are met.
  • Ensure that Quarterly Business Planning convey results that champion digital marketing and its impact on a client's overall success.
  • Work successfully alongside the Client Development team
  • Effectively manage own portfolio while providing support to Cross-Teams (+12 departments) in growing and retaining our client business through the provision of first-class service and implementation of innovative digital marketing strategies.
  • Negotiate win-win solutions that maximize value to Epsilon.
  • Leading client integration onto the Epsilon Digital platform: designing, developing and implementing creative and technical solutions based on client and business requirements.
  • On-going support and optimization of existing clients
  • Establishing and cultivating relationships with clients’ teams


Qualifications

  • Have completed a bachelor’s degree or equivalent from university.
  • Have had a previous role with 5+ years’ experience, ideally in digital.
  • Is highly motivated, organized, positive and team focused.
  • Possess strong communication skills, verbal and written.
  • Is naturally curious about the digital marketing industry as a whole.
  • Are truly excited by what we do here at Epsilon