Meesho - Senior Associate/Associate - AI Services

4 weeks ago

Bengaluru, India Meesho Full time

About the Team:


The Meesho AI Services team is dedicated to revolutionizing customer support through cutting-edge AI technologies like chatbots, voicebots, and predictive analytics. We will partner with call centers and BPOs to deliver seamless, efficient, and customer-focused operations. In addition to driving technology and process excellence, we actively manage client and partner relationships to ensure alignment on goals and continuous improvement. If youre passionate about AI, building strong partnerships, and creating impactful change, this is the team for you


About the Role:


Are you passionate about technology and eager to jumpstart your career in the exciting world of AI? Were looking for a dynamic Associate to join our team and play a key role in improving operations within our Voice AI Charter using cutting-edge AI tools. This is your chance to gain hands-on experience in operational excellence and AI-driven innovation while growing your skills in a fast-paced, collaborative environment.


What Youll Do:


Immersing in AI Tools:


- Dive into AI technologies and assist in creating smart workflows and automated solutions that make Voice AI operations more efficient and Personalized.


Problem Discovery:


- Continuous problem discovery of Voice AI services through call listening, gathering data, and extract actionable insights to drive continuous service improvement.


Design Frameworks:


- Help design and implement audit methodologies to assess the quality and performance of Voice AI & Human interactions.


Connect the Dots:


- Develop feedback loops that link findings and operational performance to identify areas for & Innovate:


- Work alongside product, tech, and operations teams to suggest new ideas and improve Voice AI tools based on audit insights and operational feedback.


Grow Your Career:


- Gain exposure to emerging AI trends and practical applications in Voice AI building a strong foundation for your future.


What you will need:


- A recent graduate from NIT or a similar top-tier technical institute, with 1-3 years experience in operations or related fields.


- Curious and excited about AI and how it can transform Voice AI operations and business processes


- Analytical thinker who enjoys designing frameworks, conducting audits, and deriving insights for process improvements.


- Energetic, eager to learn, and ready to take on new challenges.


- A great communicator who enjoys working in teams and sharing ideas.


About us:


Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities.


Curious about life at Meesho? Explore our Glassdoor - our people have a lot to say and they've helped us become a loved workplace in For your candidature to be considered on this job, you need to apply necessarily on the redirected career page of the company as well.

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