Guest Relations Specialist

2 days ago

New Delhi, India MSN Realty Full time

We are seeking a highly polished, articulate, and service-oriented Guest Relations Executive to be the face of our luxury experience center. This role requires exceptional communication skills, a refined and presentable personality, and a natural flair for hospitality. You will be responsible for creating a world-class first impression and delivering a seamless, high-touch experience to HNI and UHNI clients.Key Responsibilities- Welcome and greet clients with warmth, professionalism, and poise, ensuring a premium first-touch experience. - Manage the reception desk, including visitor check-ins, calls, emails, and appointment scheduling. - Coordinate with sales and CRM teams to ensure client appointments run smoothly. - Maintain a sophisticated and immaculate front-desk environment aligned with luxury brand standards. - Offer refreshments and provide guided assistance to clients within the experience center. - Handle client queries with accuracy and courtesy; ensure timely redirection to the right team members. - Maintain visitor logs, client interaction records, and daily reporting. - Support in organizing client events, walkthroughs, and presentations. - Uphold confidentiality and maintain high-quality service standards at all times.Skills & Qualifications- Excellent verbal and written communication skills (English and Hindi/Telugu). - Highly presentable, polished, and confident personality with strong interpersonal skills. - Ability to handle HNI clients with grace, and courtesy. - Prior experience in hospitality, premium customer service, aviation, luxury real estate, luxury retail preferred. - Strong organizational abilities and attention to detail. - Proficiency in MS Office and CRM/appointment management tools is an advantage.

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