Guest Relations Executive

2 days ago

New Delhi, India Vianaar Homes Full time

Position: Guest Relations Executive (Operations & Business Development Focus)Overview:We are seeking a dynamic and proactive Guest Relations Executive who combines strong operational expertise with business development acumen. The ideal candidate will efficiently manage day-to-day operations while actively contributing to lead generation and revenue growth. This role is crucial in maintaining high service standards and ensuring guest satisfaction across our properties.Key ResponsibilitiesOperations & Guest Experience- Manage day-to-day operations efficiently to ensure seamless guest experiences. - Address guest concerns effectively, both pre-booking and post-booking, ensuring timely resolution and satisfaction. - Oversee inventory management for all properties, ensuring furnishings, amenities, and supplies are well-stocked. - Maintain property upkeep standards, ensuring cleanliness, functionality, and overall aesthetic appeal. - Implement and monitor upkeep schedules and regular property inspections. - Supervise and coordinate housekeeping staff, ensuring quality and efficiency. - Ensure consistent quality control across guest rooms and common areas. - Coordinate repairs and maintenance as needed to ensure operational continuity.Business Development & Revenue Initiatives- Drive lead generation for new properties/apartments. - Assist in property acquisitions by scouting nearby locations and generating local leads. - Support revenue-enhancing activities, such as sending promotional emailers, building partnerships (e.g., hospitals, corporates), and developing new guest engagement initiatives. - Collaborate with the team to identify new business opportunities and process improvements.Vendor & Staff Coordination- Manage and coordinate with suppliers and vendors to ensure timely procurement and cost efficiency. - Assist in staff training, including hospitality practices such as meal or breakfast preparation support when needed.Qualifications & Skills- Bachelor's degree in Hospitality, Business Administration, or related field. - 1–4 years of experience in hospitality operations, guest relations, or property management. - Strong organizational and problem-solving skills. - Excellent communication and interpersonal abilities. - Proficiency in MS Office and basic property management systems. - A proactive, service-oriented, and ownership-driven attitude.

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