ITSM Developer
3 months ago
Role : ITSM Developer
Location : Pune.
Experience : 4+ Years.
Interview Mode : Walkin Drive (14-09-2024).
Looking for Immediate Joiner.
Job Description :
- ITSM Integration, service porta/ CMDB/Custom application/GRC.
- Design, develop, and customize ITSM applications and solutions.
- Integrate ITSM solutions with other IT systems and tools (e. , monitoring, asset management, CMDB) to ensure seamless data flow and process efficiency.
- Develop and maintain API integrations and web services as required.
- Implement and optimize process automation to improve service delivery and operational efficiency.
- Configure ITSM tools to meet organizational requirements and business processes.
- Provide technical support and troubleshooting for ITSM applications and integrations.
- Create and maintain technical documentation for ITSM solutions, including design specifications, implementation guides, and user manuals.
- Document changes and updates to ITSM systems in accordance with change management processes.
- Work closely with ITSM process owners, business analysts, and other stakeholders to gather requirements and implement solutions.
- Stay current with industry trends, best practices, and advancements in ITSM technologies.
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