Google Workspace Admin

3 days ago

New Delhi, India Tata Consultancy Services Full time

Required Technical Skill Set: GCP/GWS Technical Support Desired Experience Range: 4-10 Years Location of Requirement: Chennai, IndoreMust-Have** (Ideally should not be more than 3-5) · Excellent Comm skill(verbal /Written) · Typing skill (typing skills (Min 60 to 80 WPM)) · Troubleshooting Experience: diagnosing, and resolving complex issues with SOP documents · Support Experience: Familiarity with support methodologies, case lifecycles, and analytical skills for breaking down issues. · Knowledge on any Ticketing tool , ITIL knowledgeGood-to-Have · Exp 6+ months of experience in infra , Storage, Service Desk · Knowledge and hands on experience on Google products. (Gmail,Calender,Meet,drive,Docs,Sheet,Slides, Gemini app, Notebook LLM,Keep,Sites,Forms,Appsheet) · Google Workspace Administrator certification it would be great advantage.Responsibility of the Role 1 Response, diagnosis, resolution and tracking by phone, email, chat of customer support queries 2 Maintain response and resolution speed as defined by Service Level Objective (“SLO/s”) 3 Keep high customer satisfaction scores and follow quality standards in 90% of cases 4 Use existing knowledge base to provide a customer facing root cause assessment; and 5 Provide customer facing bug progress summary using available tools and platforms.

  • Sme- Google Workspace

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