HR Shared Services Associate – People Central

1 month ago

Bengaluru, India Diversified. Full time

Job Location:

Bangalore


Shift Timings:

2:00 PM - 11:00 PM


Work mode:

Work from Office


The HR Shared Services Associate is a member of the Global Capability Center ‘s People Team and manages Tier 1 and Tier 2 HR service requests. This includes resolving associate and manager inquiries, requests, and issues related to HR services and policies. They act as a point of contact for associates and managers, aiding, guidance, and timely resolution of their service requests. The role focuses on ensuring associate and manager satisfaction and delivering high-quality customer service.


ESSENTIAL FUNCTIONS:

  • Inquiries and Assistance: Utilizing the People Central system, receive and respond to associate and manager inquiries regarding HR services, policies, and procedures. Provide prompt and accurate information, guidance, and assistance to resolve issues or redirect inquiries to the appropriate resources.
  • Service Request Management: Receive and process associate service requests, such as benefits enrollment, leave management, payroll inquiries, and policy clarifications. Ensure timely and accurate resolution or escalation of requests based on established procedures.
  • Issue Resolution and Escalation: Investigate and address associate concerns or complaints related to HR services. Collaborate with HR partners and relevant stakeholders to resolve issues and provide appropriate solutions. Escalate more complex issues to appropriate HR business partner or other members of the HR Team.
  • Data Entry and Documentation: Maintain accurate and up-to-date associate records and documentation related to service requests, inquiries, and issue resolutions. Enter data into HR systems (Dayforce HRIS) and maintain confidentiality and data integrity, to include new hire entry, position, manager and compensation changes, and process employment terminations.
  • Service Level Agreement (SLA) Compliance: Adhere to established SLAs for service request resolution and response times. Ensure service quality and meet or exceed performance targets.
  • Process Improvement: Identify opportunities to streamline service request processes, enhance efficiency, and improve the associate experience. Collaborate with HR teams to implement process improvements and leverage technology solutions where applicable.
  • Communication and Training: Communicate updates, changes, and information related to HR services and policies to associates. Assist in developing and delivering training materials to enhance associate and manager self-service capabilities and promote understanding of HR processes. Assist with developing and maintaining resources on OneStop for HR (Sharepoint site).
  • Customer Satisfaction: Strive to deliver exceptional customer service and maintain high levels of associate and manager satisfaction. Seek feedback from associates and managers, analyze trends, and recommend improvements to enhance the overall associate service experience.
  • Other duties as requested.


KEY REQUIREMENTS:

  • A bachelor's degree in Human Resources, Business Administration, or a related field is preferred. Relevant certifications or coursework in HR or customer service is advantageous.
  • 2+ years of experience in a human resources role, preferably within an HR shared services environment. Strong customer service skills, including active listening, empathy, and problem-solving abilities.
  • Solid understanding of HR services, policies, and procedures. Familiarity with HR processes related to benefits, leave management, payroll, associate data management, and policy administration.
  • Excellent verbal and written communication skills. Ability to effectively communicate complex HR information in a clear and concise manner to associates at all levels.
  • Ability to handle confidential information with discretion and professionalism.
  • Proficiency in using HR systems, databases, and software applications. Experience with ticketing systems, HRIS (Dayforce), or associate self-service portals is beneficial.
  • Strong attention to detail in data entry, documentation, and case management. Ability to ensure accuracy, confidentiality, and compliance with data protection regulations.
  • Strong problem-solving skills and the ability to make informed decisions in a fast-paced environment. Effective prioritization and time management skills to handle multiple requests and meet deadlines.
  • Ability to build rapport and work collaboratively with associates, HR partners, and cross-functional teams. Strong interpersonal and relationship-building skills.

  • HR Shared Services Associate – People Central

    4 weeks ago

    Bengaluru, India Diversified Full time

    Job Location:BangaloreShift Timings:2:00 PM - 11:00 PMWork mode:Work from OfficeThe HR Shared Services Associate is a member of the Global Capability Center ‘s People Team and manages Tier 1 and Tier 2 HR service requests. This includes resolving associate and manager inquiries, requests, and issues related to HR services and policies. They act as a point...

  • Hr shared services associate – people central

    2 weeks ago

    Bengaluru, India Diversified Full time

    Job Location:BangaloreShift Timings:2:00 PM - 11:00 PMWork mode:Work from OfficeThe HR Shared Services Associate is a member of the Global Capability Center ‘s People Team and manages Tier 1 and Tier 2 HR service requests. This includes resolving associate and manager inquiries, requests, and issues related to HR services and policies. They act as a point...

  • HR Shared Services Associate – People Central

    3 weeks ago

    Bengaluru, India Diversified Full time

    Job Location:BangaloreShift Timings:2:00 PM - 11:00 PMWork mode:Work from OfficeThe HR Shared Services Associate is a member of the Global Capability Center ‘s People Team and manages Tier 1 and Tier 2 HR service requests. This includes resolving associate and manager inquiries, requests, and issues related to HR services and policies. They act as a point...

  • HR Shared Services Associate – People Central

    1 month ago

    Bengaluru, India Diversified. Full time

    Job Location:BangaloreShift Timings:2:00 PM - 11:00 PMWork mode: Work from OfficeThe HR Shared Services Associate is a member of the Global Capability Center ‘s People Team and manages Tier 1 and Tier 2 HR service requests. This includes resolving associate and manager inquiries, requests, and issues related to HR services and policies. They act as a point...

  • HR Shared Services Associate – People Central

    1 month ago

    Bengaluru, India Diversified Full time

    Job Location: Bangalore Shift Timings: 2:00 PM - 11:00 PM Work mode: Work from Office The HR Shared Services Associate is a member of the Global Capability Center ‘s People Team and manages Tier 1 and Tier 2 HR service requests. This includes resolving associate and manager inquiries, requests, and issues related to HR services and policies. They...

  • HR Service Associate

    3 weeks ago

    Bengaluru, Karnataka, India Diversified Full time

    At Diversified, we're seeking an exceptional HR Service Associate to join our People Central team. This role is a member of our Global Capability Center, responsible for managing Tier 1 and Tier 2 HR service requests. As an HR Service Associate, you'll resolve associate and manager inquiries, requests, and issues related to HR services and policies, ensuring...

  • People Shared Services Representative

    6 months ago

    Bengaluru, Karnataka, India Cisco Systems Full time

    **What You'll Do** In addition, this role: - Provides People & Communities (HR) support to our Employees, which typically includes: Payroll, Compensation, Stock, Benefits etc., - Help our employees to navigate them through our human resources corporate programs and policies. - Drives to cases resolution within designated supported HR process area in...

  • HR Shared Services Specialist

    4 weeks ago

    Bengaluru, Karnataka, India Zebra Full time

    Job SummaryAt Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. The HR Shared Services Representative II is a key member of our HR Service Center team, responsible for providing exceptional support to employees by utilizing in-depth knowledge of company benefits, HR policies, procedures, and...

  • HR Shared services Lead

    4 weeks ago

    Bengaluru, India Resillion Full time

    Job DescriptionWe are seeking a dynamic and experienced HR Shared Services Lead to join our team in Bengaluru, India. In this pivotal role, you will be responsible for leading and optimizing our HR shared services function, driving efficiency, and ensuring exceptional service delivery across our international operations.Enhance and streamline onboarding and...

  • HR Shared services Lead

    4 weeks ago

    Bengaluru, India Resillion Full time

    Job DescriptionWe are seeking a dynamic and experienced HR Shared Services Lead to join our team in Bengaluru, India. In this pivotal role, you will be responsible for leading and optimizing our HR shared services function, driving efficiency, and ensuring exceptional service delivery across our international operations.Enhance and streamline onboarding and...

  • Junior HR Shared Services Specialist

    5 months ago

    Bengaluru, India Waters Corporation Full time

    Overview Waters, the world's leading provider of lab equipment, supplies and software is seeking for a Junior HR Shared Services Specialist to support the our businesses in Asia Pacific. In this role, you will primarily support Waters business in the following locations: Australia, India, Malaysia, and Singapore. In addition, you will be working...

  • HR Service Delivery Specialist

    4 weeks ago

    Bengaluru, Karnataka, India Diversified Full time

    Job SummaryThe HR Shared Services Associate is a vital member of our Global Capability Center's People Team. This role is responsible for managing Tier 1 and Tier 2 HR service requests, ensuring prompt and accurate resolution or escalation of issues. The ideal candidate will possess excellent customer service skills, a solid understanding of HR services,...

  • Hr people operations associate

    4 days ago

    Bengaluru, India Hemmersbach Full time

    Role:Administer routine and ad hoc HR tasks such as contract preparation, probation and other ticket based tasksCreate and share mass mailers - to all employees for employee communicationMaintain personnel records and update the HR databases and HR Info-Point and employee credentialsSupport enquiries coming from employees and management through various...

  • HR People Operations Associate

    7 days ago

    Bengaluru, India Hemmersbach Full time

    Role:Administer routine and ad hoc HR tasks such as contract preparation, probation and other ticket based tasksCreate and share mass mailers - to all employees for employee communicationMaintain personnel records and update the HR databases and HR Info-Point and employee credentialsSupport enquiries coming from employees and management through various...

  • HR Shared Services Specialist with Waters Corporation

    3 weeks ago

    Bengaluru, Karnataka, India Waters Corporation Full time

    Job Title: HR Shared Services Specialist with Waters CorporationJob Summary:We are seeking a highly motivated and organized HR Shared Services Specialist to join our team in Asia Pacific. As a key member of our HR Shared Services team, you will provide support to employees and managers related to HR policies, programs, processes, and procedures primarily in...

  • Junior HR Shared Services Specialist

    5 months ago

    Bengaluru, India Waters Corporation Full time

    Responsibilities Provide support to employees and managers related to HR policies, programs, process and procedures primarily in India and South East Asia Region. Being the first point of contact for employees regarding HR topics such as policy questions and either responding or passing on the question to the appropriate person and keeping the...

  • HR Shared Services Representative, II

    5 months ago

    Bengaluru, India Zebra Full time

    Remote Work: No Overview: At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being a part of Zebra Nation means being seen, heard,...

  • HR Shared Services Representative II

    3 weeks ago

    Bengaluru, Karnataka, India Zebra Full time

    About This RoleAt Zebra, we're driving innovation and redefining the future of work. As an HR Shared Services Representative II, you'll be an integral part of our team, providing exceptional support to our employees.Key ResponsibilitiesServe as a primary point of contact for employee queries on HR policies and processes.Maintain a thorough understanding of...

  • People Operations Associate

    3 months ago

    Bengaluru, Karnataka, India Atlassian Full time

    Overview: We are looking for a People Operations Associate to join our Global Shared Services team, at Atlassian. You will provide support to our EMEA-based employees and managers and, in partnership with HR Partners or Centres of Excellence (COEs), to deliver great experiences. We are looking for a driven and energetic People Operations Associate to...

  • HR Cordinator

    4 days ago

    Bengaluru, India Quess Corp Limited Full time

    A manufacturing client looking for HR CordinatorLocation: BangaloreUS Shifts-4 30pm to 2.30amSkills-Hire to Retire, HR Operations, Employee life cycle, onboarding, offboardingworked on shared service, HR Deliveries3 to 6 years of experiencePosition OverviewThe ideal candidate will have a broad knowledge of Human Resources as well as general administrative...