People Shared Services Representative

4 weeks ago

Bengaluru, India Cisco Systems Full time

**What You'll Do**

In addition, this role:

- Provides People & Communities (HR) support to our Employees, which typically includes: Payroll, Compensation, Stock, Benefits,
- Help our employees to navigate them through our human resources corporate programs and policies.
- Drives to cases resolution within designated supported HR process area in effective and accurate matter.
- Supports Advanced People & Communities Services, Employee Relations intake and Red Carpet Service.
- Support live channel including Click to Chat & phone support

Who You Will Work With
- You will engage with internal service owners, such as Finance Global Shared Services (payroll, stock), Compensation, People & Communities, internal employees and some future employees.
- You will interact with colleagues in other organizations and use their expertise to serve all facets of customers' needs.

Who You Are
- Delivering extraordinary customer service is second nature for you.
- You show empathy and engage others effectively.
- You're a standout teammate who is excellent at relationship building and are able to communicate effectively and collaborate at all levels of the organization.
- You are a self-starter and work well independently at the same time you're a supportive teammate that rally's the team to inspire change.
- You have excellent problem-solving skills.

The following is a description of you and all that you offer:

- A working knowledge of typical HR services and programs and contact center work processes
- Ideally, interested in HR-Payroll related area
- Proficient in using contact center support tools (Case Management / Workday, SAP, etc.)
- Solid understanding of business needs or requirements for assigned HR program(s).
- Ability to handle highly complex issues and bring to successful resolution
- Ability to manage multiple competing priorities simultaneously

Bachelor or Associates degree in addition to two or three years of Customers Service related and/or Human Resources
- related experience (ideally within HR-Payroll support area)

Or high school diploma and five years customer service and/or human resources-related experience.

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