Teleperformance - Manager - Risk & Compliance

2 weeks ago


Mumbai, India Teleperformance Global Services Pvt Ltd. Full time

Key Responsibilities

Risk Management Frameworks:

- Develop, implement, and maintain robust enterprise risk management (ERM) frameworks tailored to the financial industry.

- Conduct comprehensive risk assessments (operational, strategic, financial, regulatory, reputational, cyber) to identify potential threats and vulnerabilities.

- Monitor key risk indicators (KRIs) and develop appropriate mitigation strategies and action plans.

Regulatory Compliance:

- Ensure the organization's adherence to relevant financial regulations, industry standards, and internal policies (e.G , RBI guidelines, SEBI regulations, AML/CFT, KYC, SOX compliance).

- Stay abreast of changes in the regulatory landscape and proactively advise on necessary adjustments to policies, procedures, and systems.

- Manage and coordinate regulatory audits and examinations, ensuring timely and accurate responses.

Policy Development & Implementation:

- Develop, review, and update internal risk and compliance policies, procedures, and controls.

- Ensure these policies are effectively communicated and embedded across all relevant business units.

Stakeholder Engagement & Reporting:

- Collaborate closely with various internal departments, including Legal, Internal Audit, IT, Operations, and Business Units, to integrate risk and compliance considerations.

- Prepare and present comprehensive risk and compliance reports to senior management and relevant committees.

- Foster a strong, risk-aware, and compliance-driven culture through training and awareness programs.

Incident Management:

- Assist in the investigation and reporting of compliance breaches or risk incidents, recommending corrective actions.

- Ensure lessons learned from incidents are integrated into ongoing risk management processes.

Qualifications & Skills:

- Experience: 6-7 years of progressive experience in risk management, compliance, or internal audit roles, specifically within the finance domain.

- Education: Bachelor's degree in Finance, Business Administration, Law, Accounting, or a related field.

- Professional certifications (e.g, FRM, CAMS, CISA, relevant industry-specific compliance certifications) are highly preferred.

Domain Expertise:

- Strong understanding of financial products, services, and operational processes.

- In-depth knowledge of key financial regulations (e.g, RBI, SEBI) and compliance frameworks relevant to India.

- Familiarity with Enterprise Risk Management (ERM) principles and methodologies (e.g, COSO).

Technical Skills:

- Proficiency in conducting risk assessments and developing mitigation plans.

- Experience with regulatory reporting and dealing with regulatory bodies.

- Knowledge of IT compliance, cyber risk, and data privacy regulations (e.g, GDPR, if applicable).

Soft Skills:

- Excellent analytical, problem-solving, and decision-making abilities.

- Strong written and verbal communication skills, with the ability to articulate complex concepts clearly to diverse audiences.

- High level of integrity, ethical conduct, and discretion.

- Ability to work independently, manage multiple priorities, and collaborate effectively within a team

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