Specialist - Sales Operations

3 weeks ago

Bengaluru, Karnataka, India Infrrd Full time

- The Enterprise AI company that uses AI and Machine Learning technologies to help our customers automate human tasks.

- And Intelligent Document Processing (IDP) company helping enterprises extract, understand, and act on data locked in complex documents.

- Our solutions empower some of the world's leading organizations in mortgage, insurance, construction, and manufacturing to automate what once seemed impossible.

- We're seeking a Sales Operations Manager to drive the effectiveness, efficiency, and scalability of our sales organization.

- In this critical role, you'll manage sales processes, pipeline health, forecasting, and CRM systems to ensure our go-to-market (GTM) strategy delivers consistent growth.

- You'll work cross-functionally with sales, marketing, finance, and customer success teams to align operations with business objectives.

Key Responsibilities:

Pipeline Qualification & Management.

- Oversee inbound and outbound lead qualification workflows.

- Implement routing logic to ensure timely and accurate lead follow-up.

- Monitor pipeline health, flag risk areas, and suggest corrective measures.

- CRM Administration & Optimization.

- Own CRM management (e. , HubSpot or Salesforce): configuration, data hygiene, permissions, and custom objects.

- Train and support the sales team on CRM usage and best practices.

- Continuously optimize CRM to align with evolving GTM processes.

- Sales Analytics & Forecasting.

- Create and distribute dashboards and reports on pipeline velocity, conversion rates, and sales performance.

- Lead the quarterly forecasting process and support territory planning.

- Provide actionable insights to inform resource allocation and quota setting.

- Process Design & Continuous Improvement.

- Document, standardize, and automate key sales processes (e. , lead handoff, deal desk operations).

- Identify bottlenecks and collaborate with cross-functional teams to streamline workflows.

- Evaluate and implement sales enablement tools (e. , CPQ, analytics, sales engagement platforms).

- Reporting & Stakeholder Communication.

- Deliver executive-level reports on sales performance, trends, and projections.

- Coordinate regular sales ops syncs and cross-functional updates.

- Act as a strategic liaison between sales, marketing, finance, and product.

Required Qualifications:

- 6-8 years of experience in Sales Operations, Revenue Operations, or Business Operations within a B2B SaaS environment.

- Proven hands-on expertise with CRM platforms (preferably HubSpot) at an admin/configuration level.

- Strong analytical skills with the ability to translate data into strategic recommendations.

- Excellent communication and presentation skills, with the ability to influence senior stakeholders.

- Experience working with B2B US-based clients.

- Work Location & Hours.

- Based in Bangalore, working alongside our India team.

- Must be available during India and US business hours (Typically between 3pm to 12am).

- Looking forward to speaking with you.

(ref:iimjobs.com)

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