Customer Service Manager or Analyst
3 weeks ago
We're looking for customer service manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals. To qualify for the role, the ideal candidate will have proven experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills.
Responsibilities:
- Supervising day-to-day operations in the customer service department.
- Responding to customer service issues in a timely manner.
- Creating effective customer service procedures, policies, and standards.
- Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
- Implementing an effective customer loyalty program.
- Maintaining accurate records and documenting all customer service activities and discussions.
- Assessing service statistics and preparing detailed reports on your findings.
- Hiring and training new customer service agents.
- Managing the approved budget of the customer service department.
- Staying informed on the latest industry techniques and methods.
Requirements:
- Bachelor’s degree in business administration or relevant field.
- Proficiency in Microsoft Office and customer service software.
- Outstanding written and verbal communication skills.
- Good understanding of management practices and techniques.
- Excellent leadership and interpersonal skills.
-
Manager Biostatistics
1 week ago
Jamnagar, India Manager, Biostatistics Full timePremier Research is looking for a Manager Biostatistics to join our Biostatistics team in India. You will help biotech, medtech, and specialty pharma companies transform life-changing ideas and breakthrough science into new medicines, devices, and diagnostics. What we do is profoundly connected to saving and improving lives, and we recognize our team members...
-
Customer Service Manager
4 days ago
Jamnagar, India Zealmax Ortho Full timeThe ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals.About the company:Zealmax Innovations Pvt. Ltd., co-founded by distinguished IIM...
-
Customer Service Desk
5 months ago
Jamnagar, India CROMA a TATA Enterprise Full time**Company Description** Croma is a one-of-its-kind large format specialist retail store that caters to all multi-brand digital gadgets and home electronic needs in India. As a brand of Infiniti Retail Ltd., a wholly-owned subsidiary of Tata Sons, the holding company of the Tata Group, Croma truly offers a world-class ambience to shop. **Role...
-
Customer Service Desk
5 months ago
Jamnagar, India CROMA a TATA Enterprise Full time**Company Description** Croma is a one-of-its-kind large format specialist retail store that caters to all multi-brand digital gadgets and home electronic needs in India. As a brand of Infiniti Retail Ltd., a wholly-owned subsidiary of Tata Sons, the holding company of the Tata Group, Croma truly offers a world-class ambience to shop. **Role...
-
Customer Service Representative
2 weeks ago
Jamnagar, Gujarat, India Goal Consultancy Full timeJob Summary:The Customer Service Representative at Goal Consultancy is responsible for providing exceptional customer experiences by delivering fair, friendly, and courteous service. This role involves operating a cash register, processing transactions, and resolving customer issues. Key responsibilities include scanning items, itemizing and totaling...
-
Customer Service Representative
6 days ago
Jamnagar, Gujarat, India Goal Consultancy Full timeJob Title: Sales and Service ExpertAt Goal Consultancy, we seek a skilled Sales and Service Expert to initiate telephonic contact with existing and prospective clients. The ideal candidate will have excellent verbal communication skills, patience, persuasiveness, and persistence.Key Responsibilities:Initiate telephonic contact with existing and prospective...
-
Business Analyst
2 days ago
Jamnagar, India Apexal Full timeJob LocationRE11 Corporate Offices, Iskcon-Ambli Road, Ahmedabad, GujaratJob Role & Responsibilities- Client Communication: Engage with US and European clients to understand their business needs and ensure effective collaboration.- Requirement Gathering: Conduct detailed requirement-gathering sessions to understand client needs, pain points, and business...
-
Global Technical Business Analyst
3 days ago
Jamnagar, Gujarat, India Luxoft India Full timeTechnical Business Analyst Position at LuxoftLuxoft, a global digital strategy and software engineering firm, seeks a seasoned Technical Business Analyst to join its team. The ideal candidate will have a strong background in Java and experience working with Capital Markets clients.Key Responsibilities:Communicate with clients to resolve issues raised in...
-
Service Advisor
5 months ago
Jamnagar, India Atul Motors JAM LLP Full timeA Service Advisor in the automotive industry plays a crucial role as the liaison between customers and the service department of an automotive dealership or repair shop. Their primary responsibility is to ensure that customers' vehicles receive the necessary maintenance and repairs while providing excellent customer service. **Key...
-
Client Services Manager
4 days ago
Jamnagar, India Aditi Consulting Full timeWhat We DoAditi is a leading, rapidly growing technology solutions company providing a broad range of services for Fortune 500 clients across 50 states, 7+ industries, with offices in five global delivery centers. We work at the intersection of business and technology helping our client partners scale and accelerate their digital transformations and...
-
Business Analyst
2 months ago
Jamnagar, India CareerXperts Consulting Full timeAbout the Role:We are seeking a dynamic and results-oriented Business Analyst to join our team and contribute to the optimization of our online and app-based products. As a Business Analyst, you will play a pivotal role in driving data-driven decision-making, analyzing performance metrics, and identifying opportunities to enhance user experience and increase...
-
Lead Analyst
2 months ago
Jamnagar, India Reliance Industries Limited Full timeCompany OverviewReliance Industries Limited (RIL) is a Fortune 500 company and the largest private sector corporation in India. Our motto "Growth is Life" captures our spirit of innovation-led, exponential growth across hydrocarbon exploration, petroleum refining, petrochemicals, retail, and telecommunications. Founded by Dhirubhai Ambani, RIL is...
-
Financial Data Analyst
2 weeks ago
Jamnagar, Gujarat, India Goal Consultancy Full timeAt Goal Consultancy, we seek a skilled Financial Data Analyst to join our team, responsible for managing financial data, preparing financial statements, and maintaining accurate records. Key responsibilities include:Key Responsibilities:Posting journal entries and updating financial statements to ensure accurate and timely financial reporting.Maintaining...
-
Client Servicing Manager – Advertising
1 week ago
Jamnagar, India Sutra... Full timeHiring: Client Servicing Manager – AdvertisingAre you a seasoned professional with a knack for building strong client relationships and managing successful advertising campaigns? Sutra Bangalore is looking for an experienced Client Servicing Manager to join our team. With 4-6 years in the advertising industry, you’ll play a pivotal role in delivering...
-
Customer Service Representative
1 month ago
Jamnagar, India IGT Solutions Full timeBULK HIRING ALERT (WORK FROM OFFICE)!Qualification: Graduation/UndergraduateProcess associateVacancies: 40 To 50Experience: fresher/6th monthLanguages - excelent English5 day workingInternational processTransport facility availableComment YES
-
Data Analyst BI
4 weeks ago
jamnagar, India Assembly Global Full timeRole: Data Analyst, BIExp: 2+ YrsLocation: BangaloreWork Mode: HybridNP: Immediate to 60 daysSkill: SQL, Visualization Tools (Tableau, Power BI, Looker), Data Sources, DescriptionWe are Assembly – and we’re not like the rest. We’re the modern alternative agency, bringing together industry-leading data, talent, and tech to Find the Change That Fuels...
-
Customer Support Executive
2 days ago
Jamnagar, India Dermatouch Full timeCompany DescriptionDERMATOUCH specializes in DERMOCOSMETICS, providing skin-safe formulations infused with clinically proven actives to address various skin issues. The company aims to help customers achieve flawless skin irrespective of complexion, shifting the focus from fair to flawless. DERMATOUCH's core values include transparency, simplicity, respect,...
-
Business Analyst
1 month ago
Jamnagar, India avua Full timeNote: This is for one of our clients, not avua directlyKey Responsibilities:Analyze business processes and workflows to identify areas for improvement and optimization.Develop and implement business process models and recommendations.Conduct cost-benefit analyses and feasibility studies for proposed changes.Conduct market research to identify trends,...
-
Customer Engagement Specialist
1 week ago
Jamnagar, Gujarat, India Goal Consultancy Full timeJob Summary: We are seeking a skilled Customer Engagement Specialist to initiate telephonic contact with existing and prospective clients in order to generate sales.Key Responsibilities:Establish and maintain strong customer relationships through excellent verbal communication.Generate sales by persuasively conveying the value of our services.Utilize...
-
Service Management_Noida
3 days ago
Jamnagar, India Tata Consultancy Services Full timeGreetings from TCS!!!!!!!TCS Hiring for Service ManagementJob Location: NoidaExperience Range: 8-12 YearsJob Description :ITIL Foundation V3 or V4• Keep technical teams informed about their Incidents’ status at agreed intervals.• Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)• Assign...