Customer Service Desk

3 weeks ago


Jamnagar, India CROMA a TATA Enterprise Full time

**Company Description**

Croma is a one-of-its-kind large format specialist retail store that caters to all multi-brand digital gadgets and home electronic needs in India. As a brand of Infiniti Retail Ltd., a wholly-owned subsidiary of Tata Sons, the holding company of the Tata Group, Croma truly offers a world-class ambience to shop.

**Role Description**

This is a full-time customer service desk role based in Jamnagar. As a customer service desk officer at Croma, you would be responsible for providing top-notch customer service to all customers who visit our store, including responding to inquiries, providing information regarding products, and resolving customer complaints.

**Qualifications**
- A positive attitude with excellent customer service skills
- Ability to multitask, prioritize, and manage time effectively.
- A problem-solving mindset with an ability to handle customer complaints in a professional and courteous manner.
- Fluent in Gujarati and Basic English Language.
- A minimum educational qualification of an HSC or high school diploma or equivalent (Higher education preferred)
- Previous experience in customer service or related fields is a plus.

**Job Types**: Full-time, Permanent

**Salary**: ₹13,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus

Application Question(s):

- Expected Salary:
**Education**:

- Higher Secondary(12th Pass) (required)

Ability to Relocate:

- Jamnagar, Gujarat: Relocate before starting work (required)

Work Location: In person



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