Customer Service Desk
3 weeks ago
**Company Description**
Croma is a one-of-its-kind large format specialist retail store that caters to all multi-brand digital gadgets and home electronic needs in India. As a brand of Infiniti Retail Ltd., a wholly-owned subsidiary of Tata Sons, the holding company of the Tata Group, Croma truly offers a world-class ambience to shop.
**Role Description**
This is a full-time customer service desk role based in Jamnagar. As a customer service desk officer at Croma, you would be responsible for providing top-notch customer service to all customers who visit our store, including responding to inquiries, providing information regarding products, and resolving customer complaints.
**Qualifications**
- A positive attitude with excellent customer service skills
- Ability to multitask, prioritize, and manage time effectively.
- A problem-solving mindset with an ability to handle customer complaints in a professional and courteous manner.
- Fluent in Gujarati and Basic English Language.
- A minimum educational qualification of an HSC or high school diploma or equivalent (Higher education preferred)
- Previous experience in customer service or related fields is a plus.
**Job Types**: Full-time, Permanent
Pay: ₹13,000.00 - ₹15,000.00 per month
**Benefits**:
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Shift:
- Day shift
Ability to commute/relocate:
- Jamnagar, Gujarat: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- Expected Salary:
**Education**:
- Higher Secondary(12th Pass) (required)
Work Location: In person
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