Platform Administrator

3 weeks ago


Chennai, India Sampoorna Consultants Pvt. Ltd Full time

Total Years of Experience : 7 Years


Relevant Years of Exp: 5+ Years


Primary Technologies: ServiceNow, JavaScript, XML, HTML, MidServer, .Net, Powershell & Azure (Optional)

Primary Job Functions :

- Oversee daily health, safety, and system indicators to maintain performance of the ServiceNow platform.

- Participate in all aspects of platform lifecycle, from requirements gathering and design through implementation, deployment, and upgrades.

- Troubleshoot technical issues, perform root cause analysis, and take necessary steps to rectify.

- Deliver regular updates to executive leadership about the status of implementations.

- Create and maintain system design and operations documentation, updating it as necessary when changes are made to the platform

- Engage with process owners and business stakeholders to gather requirements and deliver solutions for specific platform needs.

- Upgrade the platform as well as its applications and provide software and system troubleshooting.

- Test, debug, and correct flaws in workflows and applications in connection with upgrades and patches.

- Maintain up-to-date knowledge of ServiceNow capabilities and functionalities.

- Resolve complex issues related to ServiceNow and ITOM integrations and application performance will be plus.

- Manage user roles and access, ensuring the security and integrity of the system.

- Manage ServiceNow Discovery configurations, ensure CMDB health by setting up proper governance.

Job Qualifications Education :

Bachelor / Associates degree in Information Systems, Computer Science and/or Engineering with 6+ years of experience in Software development and services.

Experience :

- 5+ years of experience with ServiceNow as a developer and solutions architect

- 4+ years of experience supporting large enterprise implementations of ServiceNow or similar tool, including ITSM, ITBM, ITOM (CMDB, Discovery, Event Management, Cloud Management, Hardware Asset Management implementations) and custom application

(ref:hirist.tech)

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