VoC Platform Administrator

5 months ago

Chennai, India Gen Full time

Gen is a global company powering Digital Freedom through consumer brands including Norton, Avast, LifeLock, Avira, AVG, Reputation Defender, and CCleaner. Our combined heritage is rooted in providing safety for the first digital generations. We bring leading technology solutions in cybersecurity, privacy and identity protection to more than 500 million users in 150 countries so they can live their digital lives safely, privately, and confidently today and for generations to come. We're always looking for smart, fearless, and dedicated people. Together, we have collective passion and a big vision to power Digital Freedom by protecting consumers and giving them control of their digital lives. When you’re a part of Gen, you are provided access to a range of resources and support to ensure you can do your best work and live your best life. This includes flexible working options with generous time off and competitive benefits & compensation packages. Diversity is foundational to how we do business because we know the greatest ideas and results come from our unique perspectives and differences. We strive to create a safe, inclusive environment where you can bring your whole self to work. Team members are valued, respected, and celebrated for who they are in a meaningful and exciting atmosphere. Gen is an equal employment opportunity employer. Employment decisions are based on merit, experience, and business needs. 

If this sounds like you—Gen has a dynamic, supportive culture with core values that celebrate diversity, promote teamwork, and encourage every team member to contribute and grow—join us

About the role

As a Sr User Experience Specialist ,we are seeking skilled Qualtrics Administrator to join our team. This role focuses on leveraging the Qualtrics platform for enhanced customer experience analysis through API integrations, Python scripting, and effective use of REST API connections.

What You Will Do in This Role

API Integration & Automation:

Utilize API integrations and Python scripting to automate data processes and enhance data analysis capabilities.

Qualtrics Platform Management:

Oversee the administration of the Qualtrics platform, including survey setup, data collection, and workflow configurations.

Ensure optimal use of Qualtrics features for advanced data collection and analysis needs.

Data Processing & Warehousing:

Employ SQL skills for data extraction and manipulation from various sources, ensuring data accuracy and consistency.

Contribute to the development and maintenance of a custom data warehouse, integrating it effectively with the Qualtrics platform.

Hands-on experience with Google Big Query or similar.

Continuous Improvement:

Stay abreast of the latest developments in API technologies, Python scripting, and data analysis methodologies.

Proactively suggest improvements in data collection, processing, and analysis strategies.

What You’ll Need to be Successful in this Role

Bachelor’s degree in computer science, Information Systems, Data Science, or a related field.

2+ years of experience in a similar role involving data analytics, API integrations, Python scripting and ideally Qualtrics administration.

Strong skills in Python, SQL, and REST API..

Experience with data warehousing concepts and tools.

Excellent analytical, problem-solving, and technical skills.

Ability to communicate effectively with both technical and non-technical stakeholders.

Team-oriented with a collaborative approach to problem-solving.

Gen is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law. Gen strictly prohibits unlawful discrimination based on such protected characteristics and seeks to recruit the most talented candidates from diverse cultures and backgrounds.

We also consider employment-qualified individuals with arrest and conviction records. In addition, we will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Learn more about pay transparency. 

Gen complies with all anti-discrimination laws.

To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

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