Service Delivery Manager

4 weeks ago

Bengaluru, India Sampoorna Consultants Pvt. Ltd Full time

Job Description :


A service delivery manager is responsible for making sure that services are being seamlessly delivered to the clients of an organization. They are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. A service delivery manager plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.

A full-time role, the service delivery manager is also expected to identify customer issues and needs by maintaining an excellent relationship with end-users and stakeholders. The service delivery manager jobs, which embrace both administrative and technical roles, are best suited for skilled and hard-working individuals who possess superb leadership and interpersonal skills, and who are passionate about delivering end-to-end customer-driven solutions.

Service Management :

- Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service

- Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary

- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews

- Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery

- Developing a deep understanding of projects to gain insights into the scope of service delivery

- Taking accountability for service delivery performance, meeting customer expectations, and driving future demand

- Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization

- Performance and Quality Management

- Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades

- Providing accurate and regular reports to the management on performance of the service delivery

- Leading personnel management, including staff recruitment, performance assessment, training, and mentoring

- Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments

Technical Perception :

- Supervising desktop management teams to facilitate continual improvements in the desktop environment

- Collaborating with technical design teams to set standards for software, hardware, and security

- Making sure that anti-virus updates and patches are applied effectively and promptly

- Enabling high-level performance benchmarks for access devices, such as PCs, laptops, and mobiles

Meeting Support :

- Providing technology support for corporate conferencing and ensuring the ready availability of meeting room resources, such as presentation software and audiovisual systems

- Educating departmental staff on the effective use of conference room technology

- Service Delivery Managers require a diverse range of skills to effectively manage the delivery of IT services.

Here are some key skills that are important for a Service Delivery Manager :

1. Service Management :


- They should have a deep understanding of service management principles, frameworks (such as ITIL), and best practices to ensure the efficient and effective delivery of services. This includes incident management, problem management, change management, and service level management.

2. Client Relationship Management :


- Service Delivery Managers need strong interpersonal and communication skills to build and maintain relationships with clients.


- They should be able to understand client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process.

3.Leadership :


- They should possess leadership qualities to guide and motivate their team members.


- This includes the ability to delegate tasks, provide clear directions, and inspire collaboration and teamwork.

4.Project Management :


- Service Delivery Managers often oversee multiple projects or initiatives.


- They need strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables.

5.Problem-Solving :


- Service Delivery Managers should be adept at analyzing complex situations, identifying problems, and proposing effective solutions.


- They should have the ability to think critically and make decisions quickly to address service-related challenges.

6. Financial Management :


- They should have knowledge of budgeting, cost management, and financial planning to ensure that service delivery stays within budget and aligns with financial goals.

7.Continuous Improvement :


- Service Delivery Managers should have a mindset of continuous improvement.


- They should proactively identify areas for improvement, implement process enhancements, and drive efficiency in service delivery.

Technical Knowledge :


While not always required to be hands-on with technical aspects, having a good understanding of IT systems, infrastructure, and emerging technologies can be valuable in understanding the service delivery landscape and effectively communicate with technical teams.

Specialized Knowledge, Skills, and Abilities :

- Strong experience in IT Service Delivery Operations and Network Management.

- Demonstrated expertise in Major Incident Management, GNOC, and Customer Relationship Management.

- Advanced Skills in MS Office applications including Excel, Word, OneNote, and Outlook ServiceNow, Microsoft Teams, and SharePoint experience are a plus

- Excellent documentation skills and attention to detail

- Ability to communicate effectively with customers and co-workers

- Ability to work both independently and in a team environment

- Strong problem-solving, customer service, and conflict de-escalation skills

- Strong communication skills (written, verbal, and presentation)

(ref:hirist.tech)

  • Manager - Service Delivery

    1 month ago

    Bengaluru, India Web Synergies Pvt Ltd Full time

    Role:Service Delivery Manager. Experience:10-15years. Loaction:Bangalore(Hybrid). Notice Period:Immediate to 15 Days. [Job Description]:.- A highly skilled and results-driven Service Delivery Manager with 10 to 15 years of experience in managing outsourced vendors for Data Center Management and IT services.- Expertise in ITIL-based Service Management,...

  • Service Delivery Manager

    4 months ago

    Bengaluru, India Lenovo Full time

    Description and Requirements Position Title : SMO Service Delivery Manager (MS) Business Vertical : Device as a Service Position Description : In this role you will act as the Single Point of contact for customer, partners and vendors and internal business division, in order to fulfill the contracts within the given time and budget. This...

  • Senior Service Delivery Manager

    15 hours ago

    Bengaluru, India LTIMindtree Full time

    Designation Service Delivery ManagerOver all Experience 13-17 YearsMust Have experience as Service Delivery Manager Support ManagerGood to have Adobe product Knowledge Magento AEMGood to have Knowledge in E Commerce application Business processApplication SupportRoles ResponsibilitiesManaging client relationships Service Delivery Managers are responsible for...

  • Senior Service Delivery Manager

    19 hours ago

    Bengaluru, India LTIMindtree Full time

    Designation Service Delivery ManagerOver all Experience 13-17 YearsMust Have experience as Service Delivery Manager Support ManagerGood to have Adobe product Knowledge Magento AEMGood to have Knowledge in E Commerce application Business processApplication SupportRoles ResponsibilitiesManaging client relationships Service Delivery Managers are responsible for...

  • Service Delivery Manager

    4 weeks ago

    Bengaluru, Karnataka, India NTT Full time

    Job DescriptionWe are seeking a highly skilled Service Delivery Manager to join our team at NTT DATA. In this role, you will be responsible for ensuring the successful delivery of managed services to our clients.About the RoleYou will be responsible for monitoring work queues and providing support to clients with highly technical or sophisticated issues.You...

  • IT Service Delivery Manager

    3 months ago

    Bengaluru, India ProPMO Services Private Limited Full time

    Job Description : IT Service Delivery Manager (IT Infrastructure)Location : BangaloreExp : 7-9 yearsNP: Immediate joinerRole Overview : The IT Service Delivery Manager (SDM) for IT Infrastructure is responsible for ensuring the efficient delivery of IT services to meet the needs of the organization. This role involves managing IT service delivery processes,...

  • Delivery Manager, Network Service Integration

    6 months ago

    Bengaluru, India Maersk Full time

    Senior Delivery Manager, Network Service Design & Delivery (Maersk) A.P. Moller - Maersk A.P. Moller – Maersk is the global leader in container shipping services. The business operates in 130 countries and employs c. 80,000 staff. An integrated container logistics company, Maersk aims to connect and simplify its customers’ supply chains. ...

  • Senior service delivery manager

    3 weeks ago

    Bengaluru, India HCLTech Full time

    Job Title: Oracle Service Delivery ManagerLocation: Pan IndiaExperience: 12 - 20 yearsJob Description:We are seeking an experienced and dynamic Oracle Service Delivery Manager to join our team. The ideal candidate will have a strong background in managing Oracle services and a proven track record of delivering high-quality IT solutions. This role requires...

  • Senior Service Delivery Manager

    3 weeks ago

    Bengaluru, India HCLTech Full time

    Job Title: Oracle Service Delivery ManagerLocation: Pan IndiaExperience: 12 - 20 yearsJob Description:We are seeking an experienced and dynamic Oracle Service Delivery Manager to join our team. The ideal candidate will have a strong background in managing Oracle services and a proven track record of delivering high-quality IT solutions. This role requires...

  • SAP Service Delivery Manager

    2 weeks ago

    Bengaluru, India Dairy Day Full time

    About Dairy Day: Dairy Day is one of India’s largest ice cream brands. Over the last 20 years, we have built a formidable presence across South India and are available in over 65,000 stores. We are looking to hire a full-time Head Purchase to deliver production requirements of the company.We are looking to hire a full-time SAP Service Delivery Lead to...

  • SAP Service Delivery Manager

    2 weeks ago

    Bengaluru, India Dairy Day Full time

    About Dairy Day : Dairy Day is one of India’s largest ice cream brands. Over the last 20 years, we have built a formidable presence across South India and are available in over 65,000 stores. We are looking to hire a full-time Head Purchase to deliver production requirements of the company. We are looking to hire a full-time SAP Service Delivery Lead to...

  • IT Service Delivery Excellence Manager

    2 weeks ago

    Bengaluru, Karnataka, India Sampoorna Consultants Pvt. Ltd Full time

    Sampoorna Consultants Pvt. Ltd is seeking a highly skilled IT Service Delivery Excellence Manager to lead our team in delivering exceptional IT services.The estimated annual salary for this role is ₹1,200,000 - ₹1,800,000 (dependent on experience and qualifications).About the Role:This is a full-time position responsible for ensuring seamless delivery of...

  • Senior Service Delivery Manager

    3 weeks ago

    Bengaluru, India HCLTech Full time

    Job Title: Oracle Service Delivery Manager Location: Pan India Experience: 12 - 20 years Job Description: We are seeking an experienced and dynamic Oracle Service Delivery Manager to join our team. The ideal candidate will have a strong background in managing Oracle services and a proven track record of delivering high-quality IT solutions. This role...

  • Senior Service Delivery Manager

    3 weeks ago

    Bengaluru, India HCLTech Full time

    Job Title: Oracle Service Delivery ManagerLocation: Pan IndiaExperience: 12 - 20 yearsJob Description:We are seeking an experienced and dynamic Oracle Service Delivery Manager to join our team. The ideal candidate will have a strong background in managing Oracle services and a proven track record of delivering high-quality IT solutions. This role requires...

  • Senior Service Delivery Manager

    3 weeks ago

    Bengaluru, India HCLTech Full time

    Job Title: Oracle Service Delivery ManagerLocation: Pan IndiaExperience: 12 - 20 yearsJob Description:We are seeking an experienced and dynamic Oracle Service Delivery Manager to join our team. The ideal candidate will have a strong background in managing Oracle services and a proven track record of delivering high-quality IT solutions. This role requires...

  • Senior Manager

    6 months ago

    Bengaluru, India ANSR Global Corporation Full time

    Job Description: Summary: We are looking for an experienced leader for the role of Senior Manager Service Delivery as part of our Service Delivery team to manage a wide range of programs. You will be responsible for supporting the delivery and overall success of the GCCs. The goal is to ensure every program will be delivered successfully and add the...

  • Service Management Delivery Specialist

    7 months ago

    Bengaluru, India Vodafone Full time

    What you’ll do The Service Management Delivery Specialist delivers activities across the business cycle phases: sell, build, run. Commencing with customer engagement and identifying business growth opportunities based on the customer needs and capabilities. They create a commercially viable business case, overseeing the transition of business cycle...

  • Service Delivery Manager

    6 months ago

    Bengaluru, India airbus Full time

    Job Description: DescriptionCurrently, Airbus is looking for a Service Delivery Manager - Cybersecurity,  to join the Cybersecurity for Extended Enterprise team in the Bangalore, India location.He/She will be part of the Digital function and is responsible for the day to day build & operation of the Global Cyber Security Team located in India. The...

  • Service Delivery Manager

    5 months ago

    Bengaluru, India Lenovo Full time

    Description and Requirements Position Responsibilities This role will impact business both internally and externally. You are responsible to work against SLA & KPI agreements and work against overall contract profitability with overall goals of increasing efficiency and effectiveness of the contract thereby increasing customer satisfaction. Sound...

  • IT Infrastructure Service Delivery Manager

    2 months ago

    Bengaluru, India Intuitive Full time

    Company Description At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse...