Senior Service Delivery Manager

3 weeks ago

Bengaluru, India HCLTech Full time

Job Title: Oracle Service Delivery Manager

Location: Pan India

Experience: 12 - 20 years


Job Description:

We are seeking an experienced and dynamic Oracle Service Delivery Manager to join our team. The ideal candidate will have a strong background in managing Oracle services and a proven track record of delivering high-quality IT solutions. This role requires excellent leadership skills, strategic thinking, and the ability to manage complex projects and teams.

Key Responsibilities:

  • Lead and manage the delivery of Oracle services to ensure high levels of customer satisfaction.
  • Oversee the planning, implementation, and tracking of specific short-term and long-term projects.
  • Collaborate with clients to understand their business needs and provide tailored Oracle solutions.
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  • Manage and mentor a team of Oracle professionals, providing guidance and support to ensure their professional growth.
  • Develop and maintain strong relationships with key stakeholders, both internal and external.
  • Monitor and report on service delivery metrics and KPIs to ensure continuous improvement.
  • Identify and mitigate risks associated with service delivery.
  • Stay updated with the latest Oracle technologies and industry trends to provide innovative solutions.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field. A Master's degree is a plus.
  • 12 - 20 years of experience in IT service delivery, with a focus on Oracle services.
  • Strong project management skills with experience in managing large-scale Oracle implementations.
  • Delivery experience with one or more of the following Oracle products: Oracle E-Business Suite (EBS), Oracle Fusion, Oracle Supply Chain Management (SCM), Oracle Human Capital Management (HCM), and Oracle Finance.
  • Excellent leadership and team management skills.
  • Proven ability to manage multiple projects simultaneously.
  • Strong problem-solving skills and the ability to think strategically.
  • Excellent communication and interpersonal skills.
  • Oracle certifications (e.g., Oracle Certified Professional) are highly desirable.

Why Join Us:

  • Opportunity to work with a talented and dedicated team.
  • Continuous learning and professional development opportunities.
  • A dynamic and inclusive work environment.

If you are a results-driven professional with a passion for Oracle technologies and a commitment to excellence, we would love to hear from you. Apply now to join our team and make a significant impact


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