Mellora - Area Business Manager - East

2 days ago

Kolkata, India AUGUST JEWELLERY PRIVATE LIMITED Full time

Preference: JewelleryStores Managed: 5Key Responsibilities:Sales & Revenue Management:- Drive sales targets and ensure consistent revenue growth across all assigned stores.- Develop and execute strategies that maximize store performance and achieve KPIs.- Analyse sales trends to implement corrective actions where necessary.P&L & Profitability:- Manage full P&L for all five stores, ensuring profitability and cost optimization.- Monitor expenses, inventory levels, and operational efficiency to improve margins.Store Operations Oversight:- Ensure smooth day-to-day operations across all stores in the region.- Maintain operational excellence, ensuring compliance with company standards and SOPs.- Conduct regular store visits to evaluate performance and process adherence.Team Leadership & Development:- Lead, motivate, and mentor Store Managers and store-level teams.- Conduct performance reviews, identify skill gaps, and support training initiatives.- Foster a high-performing, customer-centric team culture.Customer Experience & Brand Standards:- Ensure consistent delivery of exceptional customer service across stores.- Maintain adherence to brand guidelines, visual merchandising, and store presentation.- Resolve escalated customer concerns promptly.Reporting & Insights:- Prepare and present periodic performance reports to senior management.- Provide insights on market trends, competitor activities, and growth opportunities.Preferred Qualifications:- Experience in multi-store retail management (jewellery industry preferred).- Candidates with 8-10 years of experience in retail operations, preferably from the jewellery industry,- Strong understanding of sales, operations, and P&L ownership.- Excellent communication, leadership, and analytical skills.- Ability to manage multiple stores with strong organizational capabilities. (ref:iimjobs.com)

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