International Customer Service
2 months ago
Required Skills:
- Technical Knowledge and Practical experience in Construction machineries/Equipment's.
- Good Communication skill
- Need to Travel frequently to abroad
Responsibilities :
To attend complaint and provide solution
Interact with dealers to get feedback and provide support related to technical and spares
Conduct dealer technicians training about machines
Warranty machines CAPA claim process/spares recommendation and maintain dealer spares stock
Audit dealer stock machines
Maintain tracker for dealer machine population for periodical service follow up
Follow up with back office for service bulletin and explain dealers about improvement points
Co ordinate with dealer for machine decontainerisation and do PDI and submit report
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