Customer Support Representative

4 days ago

Varanasi, India TripCosmos.co Full time

**Job Title: Customer Support & Lead Conversion Specialist**

**About TripCosmos.co**:
TripCosmos.co is a dynamic and innovative travel platform committed to providing exceptional experiences for our global community of travelers. We believe in the transformative power of travel and strive to make every journey seamless, memorable, and enriching.

**Position Overview**:
As a Customer Support & Lead Conversion Specialist at TripCosmos.co, you will play a crucial role in ensuring our customers receive unparalleled service and support throughout their travel journey. Additionally, you will actively engage with potential leads to convert them into satisfied customers. This position demands a customer-centric mindset, excellent communication skills, and the ability to navigate various customer interactions.

**Key Responsibilities**:
1. **Customer Support**:

- Address customer inquiries, concerns, and issues promptly and professionally.
- Guide customers through the booking process, assisting with reservations, and offering personalized recommendations.

2. **Lead Conversion**:

- Engage with potential customers who express interest in our services.
- Effectively communicate the value proposition of TripCosmos.co and its offerings.
- Utilize persuasive communication skills to convert leads into confirmed bookings.

3. **Relationship Building**:

- Cultivate positive relationships with customers to enhance their overall experience.
- Gather customer feedback and insights to contribute to ongoing improvements in service quality.

4. **Cross-functional Collaboration**:

- Collaborate with the marketing and sales teams to align customer support efforts with broader business goals.
- Provide valuable insights from customer interactions to inform marketing strategies and product development.

**Qualifications**:

- Proven experience in customer support or a related field.
- Strong communication skills, both written and verbal.
- Ability to navigate customer interactions with empathy and professionalism.
- Sales or lead conversion experience is a plus.
- Familiarity with the travel industry and a passion for exploring new destinations.

**Requirements**:

- Bachelor's degree in a relevant field preferred.
- Proficiency in using customer support tools and systems.
- Ability to multitask and prioritize in a fast-paced environment.
- Flexibility to work non-traditional hours as needed.

**What We Offer**:

- A dynamic and collaborative work environment.
- Opportunities for professional growth within a rapidly expanding company.
- Competitive compensation package.

**Job Types**: Full-time, Fresher, Internship

**Salary**: ₹10,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Ability to Commute:

- Varanasi, Uttar Pradesh (required)

Ability to Relocate:

- Varanasi, Uttar Pradesh: Relocate before starting work (required)

**Speak with the employer**
+91 9336116210

  • Sales Representative

    3 weeks ago

    Varanasi, India ADian Infotech Full time

    Subject: Exciting Opportunity for Female Sales Representative in the Beauty and Wellness Industry Dear Applicant's , We are thrilled to announce a unique and rewarding opportunity for a dynamic and motivated female sales representative to join our team as we expand our reach in the beauty and wellness industry. If you are passionate about beauty products,...

  • Customer Care Executive

    2 weeks ago

    Varanasi, India Alpran Software Pvt. Ltd. Full time

    **Only for FEMALE** - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual...

  • Customer Care Executive

    3 days ago

    Varanasi, India Vidhan Group Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...

  • Sales Representative

    2 weeks ago

    Varanasi, India Grow More Full time

    Position Overview: As an Onfield Sales Representative, your primary focus will be to generate new business opportunities through face-to-face interactions and onfield activities. You will play a critical role in driving revenue growth by actively engaging with potential clients, building strong relationships, and promoting our products/services to achieve...

  • Customer Support Executive

    4 weeks ago

    Varanasi, India Career buzz Full time

    handling customer concerns and complaints in a timely manner. informing customers of upcoming promotions or deals. establishing a positive rapport with all clients and customers in person or via phone. forming reports based on customer satisfaction statistics and helping their team to develop new skills.Experience0 - 1 YearsNo. of Openings35EducationHigher...

  • Broadband Sales Representative

    2 weeks ago

    Varanasi, Uttar Pradesh, India Quess Corp Limited Full time

    Job Summary: We are seeking a dynamic and results-driven Broadband Sales Representative to join our team. As a Broadband Sales Representative, you will be responsible for selling our company's broadband services to new and existing customers. Your primary objective will be to generate leads, build customer relationships, and close sales deals to meet...

  • Broadband Sales Representative

    3 months ago

    Varanasi, India Quess Corp Limited Full time

    Job Summary:We are seeking a dynamic and results-driven Broadband Sales Representative to join our team. As a Broadband Sales Representative, you will be responsible for selling our company's broadband services to new and existing customers. Your primary objective will be to generate leads, build customer relationships, and close sales deals to meet monthly...

  • Customer Support Executive

    2 weeks ago

    Varanasi, Uttar Pradesh, India Career buzz Full time

    handling customer concerns and complaints in a timely manner. informing customers of upcoming promotions or deals. establishing a positive rapport with all clients and customers in person or via phone. forming reports based on customer satisfaction statistics and helping their team to develop new skills.Experience0 - 1 YearsNo. of Openings35EducationHigher...

  • Customer Support Executive

    4 weeks ago

    Varanasi, Uttar Pradesh, India Career buzz Full time

    handling customer concerns and complaints in a timely manner. informing customers of upcoming promotions or deals. establishing a positive rapport with all clients and customers in person or via phone. forming reports based on customer satisfaction statistics and helping their team to develop new skills.Experience0 - 1 YearsNo. of Openings35EducationHigher...

  • Customer Support Executive

    2 weeks ago

    Varanasi, India Chiku Mobility India Pvt. Ltd Full time

    **Position**:Customer Support Executive - 4** **Project**:Chiku Mobility India Pvt Ltd. **Qualification**:Any Graduate **Industry type**: Travel & tourism **Department**:Sales & Business development - Taking care of customer inquiries related to travel requirement - Handling customer queries via inbound calls, chat & mail. - Customer lead conversion -...

  • Sales Representative

    4 weeks ago

    Varanasi, India Shri Jwala Ayurved Bhawan Full time

    **Responsibilities**: - Present, promote and sell products/services using solid arguments to existing and prospective customers - Perform cost-benefit and needs analysis of existing/potential customers to meet their needs - Establish, develop and maintain positive business and customer relationships - Reach out to customer leads through cold calling -...

  • Cse (Customer Support Executive)

    2 weeks ago

    Varanasi, Uttar Pradesh, India Navodit Foundation Full time

    Position Overview:Responsibilities: Provide technical support to customers experiencing software, hardware, or networkrelated issues. Troubleshoot and resolve technical problems promptly, escalating complex issues to the appropriate teams when necessary. Guide customers through troubleshooting steps to diagnose and resolve technical issues independently....

  • Customer Service Representative

    2 weeks ago

    Varanasi, Uttar Pradesh, India Sacred Weaves Private Limited Full time

    Sacred Weaves is one the best e-commerce company that deals in pure Banarasi Silk Sarees. It is part of a 100-year-old venture JDS.**Call for Interview: +91-XXXXXXXXXX (Call between 10 am to 5 pm only)**- Must have experience in MS Excel, Word, Powerpoint. Writing small Snippets & Blogs for social media and website. Experience in same domain will be an...

  • Csr (Customer Service Representative)

    4 weeks ago

    Varanasi, India Unicorn Infosolutions Pvt. Ltd (Apple Authorised Service Provider) Full time

    Hello, Greetings from Unicorn Infosolutions Pvt Ltd. Kindly share your resume. Salary - Negotaible. Thanks, **Job Types**: Full-time, Regular / Permanent **Salary**: ₹12,000.00 - ₹15,000.00 per month Schedule: - Day shift **Experience**: - Customer Service: 1 year (preferred) Expected Start Date: 15/05/2023

  • Customer Service Assistant

    3 weeks ago

    Varanasi, India Applex Technologies Private Limited Full time

    **Job Title: Customer Support Executive** **Location**: Varanasi, Uttar Pradesh **About Us**: Utsav App is a leading platform that connects devotees with religious organizations to facilitate online religious services and pujas. Our mission is to make faith and divinity accessible to everyone. We are seeking a Customer Support Executive to join our...

  • Cse (Customer Support Executive)

    3 weeks ago

    Varanasi, Uttar Pradesh, India Navodit Foundation Full time

    **Position Overview**: **Responsibilities**: - Provide technical support to customers experiencing software, hardware, or network-related issues. - Troubleshoot and resolve technical problems promptly, escalating complex issues to the appropriate teams when necessary. - Guide customers through troubleshooting steps to diagnose and resolve technical issues...

  • Customer Service Agent

    2 weeks ago

    varanasi, India Career Buzz Full time

    We are looking for 73 Customer Service Agent Posts in Varanasi, Uttar Pradesh,Prayagraj, Uttar Pradesh,Bihar,Patna, Bihar,Lucknow, Uttar Pradesh,Mirzapur, Uttar Pradesh, with deep knowledge in Hospitality,Communication Skills,Customer Care,Customer Retention,Customer Support and Required Educational Qualification is : Higher Secondary, Secondary School

  • Customer Support Executive

    7 days ago

    Manduadih, Varanasi, Uttar Pradesh, India MSS Maadhyam Staffing Solutions Pvt Ltd Full time

    Identify and assess customer needs to provide appropriate solutions and assistance. - Resolve customer complaints and concerns efficiently, aiming for first-call resolution whenever possible. - Maintain accurate records of interactions with customers and update relevant information in the database. - Collaborate with other departments to escalate complex...

  • Marketing/ Sales Representative

    4 weeks ago

    Varanasi, Uttar Pradesh, India SHREERAM FINSERV Full time

    We are looking for outgoing and dedicated Sales/Marketing Representative who is interested in a rewarding career in sales/Marketing. Our Products: LIfe Insurance Policy Health Insurance Policy Credit Card Vechile Insurance General Insurance Mutual Fund Sales/Marketing Representative duties and responsibilities 1. Research and source potential clients...

  • Medical Representative in Varanasi

    3 weeks ago

    Varanasi, India Waypham India Pvt Ltd. Full time

    **Hiring for Territory Sales Executive Executive/ Manager for Waypham India Pvt Ltd.** **HQ- Varanasi** **English com skill is mandatory** **Qualifications**:B. Pharm / B.SC/MBA. **6months-3 Years Field(sales) experience preferably in pharma or Ophthalmic companies.** **Job description**: - Sales target achievements - monthly/quarterly / Yearly for...