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Customer Support Specialist

2 months ago

Varanasi, India JAMSFA Solutions Pvt. Ltd. Full time

Company Description

GrunXStore.Com is an online store based in Aurangabad specializes in high-quality phone cases, watch bands, fast charging solutions, and lifestyle products.


Role DescriptionThis is a full-time on-site role for a Customer Service Specialist at GrunXStore.Com. The role will be responsible for tasks such as customer experience, upsell, cross-sell, customer graveness etc. Following are the roles and responsiblites:


  1. Responding to Customer Inquiries: Address customer questions and concerns via email, chat, or phone, providing prompt and accurate information about products, services, or policies.
  2. Resolving Issues: Handle complaints, order issues, product returns, exchanges, or shipping problems, aiming for quick resolution to maintain customer satisfaction.
  3. Product Knowledge: Maintain a deep understanding of the product catalog, including specifications, features, and availability, to provide informed recommendations.
  4. Order Management: Assist customers with placing orders, tracking shipments, and handling cancellations or modifications to existing orders.
  5. Technical Assistance: Help customers with basic troubleshooting related to website navigation, payment processes, or account setup.
  6. Handling Refunds and Returns: Process refund requests, ensure proper documentation, and facilitate return or exchange procedures according to company policies.
  7. Customer Feedback Management: Collect feedback from customers to relay to relevant teams, contributing to improvements in products, services, and the overall user experience.
  8. Cross-Department Collaboration: Work with inventory, logistics, and marketing teams to resolve issues, ensure product availability, and update customers on any delays or changes.
  9. Data Entry & CRM Management: Accurately input customer data, track interactions, and maintain customer relationship management (CRM) systems for reporting and analysis.
  10. Building Customer Loyalty: Engage in upselling, cross-selling, and proactive support to build relationships, drive repeat business, and enhance customer loyalty.
  11. Adhering to Company Policies: Ensure compliance with company policies regarding customer service, privacy, and handling sensitive data, maintaining a high level of professionalism.
  12. Reporting Issues: Identify recurring problems or trends in customer feedback, reporting them to the appropriate department for resolution and improvement.
  • These responsibilities highlight the importance of communication, problem-solving, and maintaining a customer-first approach in eCommerce.


Equal Opportunity StatementInclude a statement on commitment to diversity and inclusivity.