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Rupeek - Head - Collections & Recovery
2 months ago
Head - Collections & Recovery
Position Overview:
Role Summary:
- The Head of Collection & Recovery at Rupeek will establish and manage an effective collections and recovery framework for retail lending.
- This role requires a seasoned professional with extensive experience in financial services, specializing in collections and recovery.
- Responsibilities include developing and implementing strategies aligned with industry best practices and regulatory standards.
- Leading a team, fostering cross-functional collaboration, managing external relationships, and ensuring NPA compliance are key.
- Ideal candidates will demonstrate a track record in large team management and strategy development, contributing significantly to Rupeek's growth in retail lending.
Job Title: Head -Collections & Recovery
Experience: 12-15 years of collections experience in Banking/NBFC/Financial Services
Educations: Any Graduate/ Post Graduate
Location: Bangalore
Job Strengthen collections function: Strengthen the collections function, including hiring and training personnel, developing processes, policies, procedures, and rules for the retail lending vertical.
- Implement policies and risk management: Ensure the execution of collections policies and risk management strategies for effective portfolio management.
- Review and recommend strategies: Regularly evaluate collections strategies, policies, and procedures, and provide recommendations to leadership.
- Motivate and manage team: Inspire, manage, and counsel collections managers and officers to maintain focus on achieving overall targets.
- Collaborate with various teams: Work closely with risk, operations, legal, analytics, and business teams to improve collections and underwriting processes.
- Feedback to credit team: Provide data-backed feedback to the credit team to improve credit policies and portfolio NPA.
- Meet recovery targets: Ensure monthly recovery targets are achieved at both the pan-India level in collaboration with zonal teams.
- Report performance: Report portfolio performance against quarterly and annual targets to the CEO and board directors.
Agency Management:
- Develop and manage agency relations: Establish and maintain relationships with outsourced collection agencies and vendors across India to improve resolution rates for pre-write-off accounts and money collection on write-off/90+ cases at optimal costs.
Governance & Compliance:
- Communicate with regulatory bodies: Collaborate with relevant teams for effective external communication and respond to inquiries from RBI or other regulatory/statutory bodies.
- Ensure compliance: Ensure collections and execution adhere to the code of conduct, regulatory norms, and best practices.
Skills & Minimum 12+ years in collections and recovery within NBFCs, Banks, SFBs, or Financial Services Companies.
- Proven track record managing large-scale collections operations, preferably in retails lending.
Skills:
- Strong leadership and team management abilities.
- Expertise in collections strategy and policy formulation.
- Financial oversight and budget management.
- Analytical mindset with data-driven decision-making skills.
- Excellent communication and collaboration skills across diverse teams.
- Comprehensive understanding of regulatory compliance in financial services.