Technical Support Engineer

2 weeks ago

New Delhi, India TECEZE Full time

Job Title: Technical Support Engineer (German Language)Payroll: TECEZEWork Type: Remote / Full-timeService Hours: German Business Hours (8:00 AM – 5:00 PM CET / 11:30 AM – 8:30 PM IST)Job Summary:We are seeking a skilled and customer-oriented Remote Technical Support Engineer with C1-level proficiency in German and strong English communication skills. The ideal candidate will have experience providing technical support to end-users in a remote setup, ensuring quick and effective resolution of hardware, software, and network-related issues.Key Responsibilities:- Provide L1/L2 remote technical support to end-users across global locations. - Troubleshoot and resolve hardware, software, and networking issues on laptops, desktops, and mobile devices. - Manage and resolve support tickets efficiently using ITSM or ticketing systems (e.g., ServiceNow, Remedy). - Assist users with issues related to Windows OS, MS Office Suite, and common business applications. - Communicate technical information clearly to non-technical users, ensuring high customer satisfaction. - Collaborate with cross-functional teams to escalate and resolve complex issues promptly. - Maintain detailed documentation of technical issues and solutions provided. - Contribute to knowledge base updates and process improvements.Required Skills and Qualifications:- C1-level proficiency in German (spoken and written). - Good Business English communication skills (spoken and written). - 2–3 years of experience in remote technical support roles (L1/L2 preferred). - Strong understanding of Windows operating systems, MS Office, and basic networking concepts. - Familiarity with ITSM tools such as ServiceNow, Remedy, etc. - Excellent interpersonal and customer service skills. - Strong problem-solving and analytical abilities. - Ability to work independently and as part of a distributed global team. - Experience working with enterprise clients or in a multilingual, multicultural environment is an added advantage.Additional Details:- MSA/SOW Status: MSA signed - Shift Timing: 11:30 AM – 8:30 PM IST (aligned to German business hours)

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