Engineer - Technical Support

3 weeks ago

New Delhi, India Charles Technologies Full time

Charles Technologies is a dynamic startup based in Chennai, focused on building innovative mobile and web applications that elevate user experiences. We are seeking a skilled and passionate Technical Support Engineer to join our growing team in Puducherry to ensure the quality and reliability of our cutting-edge digital products.Key Responsibilities:- 6 Months Contract Role - Provide Technical support for our Mobile and Web Applications - On site Support and Implementation of our product to customers - Investigate and resolve customer-reported issues, bugs, and performance concerns - Collaborate with Product, QA, and Development teams to escalate and fix complex problems - Monitor application performance on a regular basis - Assist in App deployments, Version rollouts and Post-Release monitoring - Support Internal teams with Technical Insights and solutions. - Participate in on-call rotations and provide timely responses to critical incidents. - Ensure compliance with security, privacy, and data protection standards.Required Qualifications:- 0-3 years of experience in a Customer Support role. - Strong understanding of mobile platforms (iOS, Android) and Web Applications. - Experience with Issue Tracking systems - Excellent communication and problem-solving skills.Must Have Skills- Should have to work in Rotational Shifts (Morning/Afternoon) - Mandatory Languages to be known - English, Tamil

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