Call Center Representative

3 weeks ago

Bengaluru, Karnataka, India NAZZTEC Full time

Position: Customer Support Expert (Chat Process) – Travel / Airline / OTA Domain

Location: Noida

Work Schedule: 5 days a week | Rotational Shifts & Week-offs

Night Shift: One-sided cab facility provided

Compensation: Up to ₹3 LPA

Eligibility

  • Education: Graduate preferred
  • Experience: Minimum 6 months in domestic customer support (chat/voice process)

About the Role:

We are looking for Customer Support Experts to join our International Chat Process team in the Travel / Airline / OTA domain. If you are customer-focused, tech-savvy, and passionate about delivering exceptional service, this role is an excellent opportunity to grow in the travel industry.

Key Responsibilities

  • Handle chat-based customer queries with accuracy and professionalism.
  • Support customers with flight bookings, rescheduling, cancellations, and refunds.
  • Ensure compliance with process guidelines, SLAs, and quality standards.
  • Work collaboratively with team leads, SMEs, and support staff to achieve performance goals.
  • Maintain confidentiality of customer data and follow compliance protocols.

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#BPOJobs #BPOLife #CustomerSupport #CustomerService #SupportJobs #VoiceProcess #ChatProcess #TechnicalSupport #CallCenterJobs #ProcessExecutive

#CommunicationSkills #EnglishProficiency #TypingSkills #OfficeAutomation #ShiftFlexibility #RotationalShifts #C1English #ComputerSkills #DigitalTools #Multitasking

#Careers #CareerGrowth #FreshersJobs #ExperiencedJobs #EntryLevelJobs #JobOpportunities #CareerDevelopment #WorkCulture #CareerSuccess #SkillDevelopment

#EqualOpportunityEmployer #DiversityAndInclusion #WorkplaceEquality #WomenAtWork #InclusiveWorkplace #DiversityHiring #Empowerment #EqualOpportunities #GenderEquality #RespectAtWork

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