Network Engineer L2 Support

3 days ago

Navi Mumbai, India Sharp Brains Full time

Position: Network Engineer - L2 Support Job Type: Full - Time (On-Site)Contract Duration: 01 - Year Compensation: ₹ 60,000 to ₹ 70,000 INR Monthly Location: Navi Mumbai, Maharashtra, IndiaPosition Overview:We are looking for a Network Engineer (Level 2) must proficient in English to provide end-user IT support for our client in Navi Mumbai. The candidate will handle technical incidents and service requests via phone, chat, and email while maintaining high-quality customer service standards.Key Responsibilities:Provide first-level technical support for Windows, O365, VPN, and network-related issues.Handle inbound calls, chats, and emails through ITSM tools (ServiceNow/Remedy).Manage user accounts in Active Directory and Office 365.Troubleshoot hardware, printers, and peripheral issues.Escalate complex issues to higher-level resolver teams as needed.Maintain proper documentation and ensure timely ticket resolution.Support queue management and incident coordination during MIM situations.Required Skills:L1-L2 Technical Support / IT HelpdeskWindows OS and Citrix troubleshootingVPN & Network basics (LAN/WAN, IP, DNS)Active Directory & Office 365 administrationHardware and peripheral supportITSM tools (ServiceNow, Remedy, etc.)Excellent communication skills in EnglishCustomer-first attitude and strong problem-solving skills

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