Service Desk Specialist

4 days ago

New Delhi, India Tata Consultancy Services Full time

Service Desk SpecialistExp- 4 to 8 yearsLocation- KolkataImmediate joiners preferredResponsibilities- Associate should be able to work on different application issues with Good Troubleshooting Skills. - Should be ready to work on new technologies & tools without any tool specific restrictions/boundaries. - Team player and ready to manage shared account model with 24*7 support (managing multiple accounts).Required Skills- ITIL - ITSM - International Voice Experience - Technical support - Excellent communication skills - Voice Support Experience - L1 Technical support experience for retail domain - Hands on experience of Service Now ticketing tool & Active directory will be an added advantage - Chat Support experience - Should be familiar with remote support for end users - Ready to work in a 24*7 environment - Comfortable with Rotational shifts & Rotational WO - Minimum 2.5 years commitment to work with project - Clearing Customer Evaluation is a must to work for the project

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