Customer Relationship Manager

1 week ago


New Delhi, India White Force Full time

Job description

Position Overview


Ganga Roller Flour Mills is seeking a dedicated and professional


Customer Care Executive


to join our team in New Delhi. The ideal candidate will play a vital role in ensuring customer satisfaction by providing exceptional service and addressing customer needs promptly and effi ciently.


Key Responsibilities


Qualifi cations and Skills


Handle customer inquiries, complaints, and feedback through various communication channels (phone, email, and in-person).


Maintain strong relationships with customers to ensure satisfaction and repeat business.


Coordinate with internal departments to resolve customer issues eff ectively and effi ciently.


Maintain and update customer records in the database.


Prepare reports and analyze customer service metrics to improve service quality.


Monitor and manage the customer service process to ensure timely and accurate responses.


Support sales and marketing teams with customer-related data and feedback.


Experience:


Minimum 2 years in a customer service role, preferably in the food processing industry.


Education:


Bachelor’s degree in any discipline (preferred).


Skills:


Excellent verbal and written communication skills in English and Hindi.


Strong interpersonal skills with a customer-fi rst mindset.


Profi cient in


Microsoft Excel


for data management and reporting.


Ability to multitask and manage time eff ectively in a fast-paced environment.


Problem-solving skills with a proactive approach to addressing customer concerns.



  • New Delhi, India Ramaply - Leading Plywood Manufacturer Full time

    Company Overview Ramaply, a leading plywood manufacturer, has been serving the industry since 1964. With a drive for quality and impeccable service, we specialize in producing top-quality plywood, boards, and related products. With over 50 years of experience and a substantial annual turnover, our expertise spans across various manufacturing domains. Our...


  • New Delhi, India Self-employed Full time

    Employment Type:[Full-time / Part-time / Contract] Company Overview: Our organization is committed to delivering exceptional customer experiences and fostering lasting relationships with our clients. We aim to drive growth through tailored customer engagement strategies, utilizing cutting-edge CRM tools and analytics. Role Summary: We are looking for an...


  • Delhi, NCR, New Delhi, India Vinayak Enterprises Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Responsible for managing customer relationships, ensuring client satisfaction, handling queries, analyzing data, driving retention, and coordinating with sales/operations to build long-term customer loyalty and business growth.


  • New Delhi, India NeobuildVentures #Mana Projects pvt ltd Full time

    Company Description NeoBuild is a strategic collaboration between two industry pioneers—Mana Projects and Skanda Developers, united by a shared vision to create sustainable, future-ready communities. With decades of combined experience and a deep understanding of modern living, we focus on creating self-sustained townships that elevate modern living while...


  • New Delhi, India Chemmanur International Holidays And Resorts Limited Full time

    Job Description Build customer relationships with Existing Members. Manage customer communication - Oral / Written. Resolve customer issues within the TAT. Improve customer care by giving better service to the members. Expand customer base by pitching Upgradation to Members and increase in revenue. Skills required - Communication Oral / Written,...


  • New Delhi, India White Force Full time

    Job description Position Overview Ganga Roller Flour Mills is seeking a dedicated and professional Customer Care Executive to join our team in New Delhi. The ideal candidate will play a vital role in ensuring customer satisfaction by providing exceptional service and addressing customer needs promptly and effi ciently. Key Responsibilities Qualifi cations...


  • New Delhi, India Manufacturing and Distribution Industry Full time

    **Opening for Customer Relationship Profile** **Eligibility Criteria**: - A minimum of 06 Month -6 years’ experience. - Excellent interpersonal and communication skills/Excellent skills of - written & verbal communication. - Presentable. - Preferred from B2B industry - Superior product knowledge. - A team player with leadership skills. - Maintain a...


  • New Delhi, India McLine Studios Full time

    Job Title: Customer Relationship Executive (International Clients) Job Summary: The Customer Relationship Executive is Responsible for managing and maintaining positive relationships with our company’s international clients. This includes providing support and assistance to clients, handling clients inquiries and complaints, and working to resolve any...


  • Delhi, Delhi, India Motif Electric Limited Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Description Customer Relationship Manager & General Administration (Married Female Candidate)OverviewWe are looking for a proactive and professional married female candidate to manage Customer Relationships and General Administration. The role involves calling and following up with customers via phone and WhatsApp, maintaining strong client...


  • Delhi, Delhi, India Floatex Solar Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Building and maintaining strong, long-term relationships with customers.Acting as the primary point of contact for client queries, concerns, and escalationsMonitoring customer satisfaction and addressing service gaps proactively.Maintaining accurate customer records, reports, and communication updates in CRM software.Understanding customer needs and...