Customer Relationship Management Manager

2 weeks ago

New Delhi, India Self-employed Full time

Employment Type:[Full-time / Part-time / Contract] Company Overview: Our organization is committed to delivering exceptional customer experiences and fostering lasting relationships with our clients. We aim to drive growth through tailored customer engagement strategies, utilizing cutting-edge CRM tools and analytics. Role Summary: We are looking for an experienced CRM Specialist responsible for managing and optimizing our Customer Relationship Management system. You will play a pivotal role in enhancing customer satisfaction, streamlining client interactions, and ensuring the accuracy and effectiveness of customer data. Key Responsibilities: Manage and maintain the CRM platform, ensuring data accuracy, integrity, and accessibility. Develop and implement customer segmentation strategies to optimize marketing and sales initiatives. Analyze CRM data to generate insights and provide recommendations for improving customer engagement, retention, and satisfaction. Collaborate with sales, marketing, and customer service teams to identify opportunities and improve workflows. Design and execute automated campaigns and workflows within the CRM to enhance customer experience. Prepare regular CRM reports highlighting key metrics, trends, and opportunities for improvement. Provide ongoing CRM training and support to internal teams to ensure effective utilization of CRM tools. Identify and troubleshoot CRM issues, coordinating with technical teams for prompt resolution. Qualifications: Bachelor’s degree in Marketing, Business Administration, Information Systems, or related field. 2-4 years of proven experience managing CRM systems (e.g., Salesforce, Zoho, HubSpot, Microsoft Dynamics). Demonstrated proficiency in CRM analytics and reporting tools. Excellent understanding of customer segmentation, campaign management, and customer lifecycle strategies. Strong analytical skills with the ability to interpret and leverage CRM data effectively. Excellent communication and interpersonal skills. Preferred Skills: CRM certifications (e.g., Salesforce Certified Administrator, HubSpot CRM Certification). Experience with integration of CRM systems with other digital platforms (e.g., marketing automation, social media, ERP). Familiarity with SQL or database management. Personal Attributes: Detail-oriented with excellent organizational and time-management skills. Strategic thinker capable of identifying and leveraging opportunities. Collaborative and effective team player. Adaptable and proactive in resolving issues and improving processes. Compensation and Benefits: Competitive salary commensurate with experience Performance incentives Comprehensive health insurance Professional growth and learning opportunities Positive and inclusive work environment

  • Relationship Manager

    2 weeks ago

    New Delhi, India Tax Manager Full time

    Job Title: Relationship Manager - Sales Location: Corporate Office - Naraina Vihar (Above Naraina Metro Station), New Delhi Employment Type: Full-Time | Permanent Industry: Financial Services | Fintech Salary- 25k to 40k Key Responsibilities: Acquire and onboard new clients by understanding their tax and financial needs. Maintain strong client relationships...

  • Customer Relationship Manager

    3 weeks ago

    New Delhi, India Intellectt Inc Full time

    Customer Relationship Manager (CRM)Hyderabad, India (Onsite from day one)About the Role We are looking for a presentable and manageable Customer Relationship Manager to join our IT and Software Development company in Hyderabad, India. The ideal candidate will maintain strong client relationships, manage clients, and manage the show by ensuring smooth...

  • Customer relationship manager

    7 days ago

    New Delhi, India Flow Interio Private Limited Full time

    Job Title: Customer Relationship ManagerCompany: Flow Interio Pvt LtdLocation: MadhapurAbout Us:At Flow Interio Pvt Ltd, we specialise in delivering innovative and high-quality interior solutions tailored to our clients' unique needs. With a commitment to excellence and a passion for design, we strive to create inspiring spaces that enhance the lives of our...

  • Customer relationship manager

    5 days ago

    New Delhi, India Flow Interio Private Limited Full time

    Job Title:Customer Relationship Manager Company:Flow Interio Pvt Ltd Location:MadhapurAbout Us: At Flow Interio Pvt Ltd, we specialise in delivering innovative and high-quality interior solutions tailored to our clients' unique needs. With a commitment to excellence and a passion for design, we strive to create inspiring spaces that enhance the lives of our...

  • Customer Relationship Management Manager

    2 weeks ago

    New Delhi, India Cornet Hiring Solutions Full time

    Role DescriptionWe are looking for a proactive and persuasive Client Relationship Manager who can build trust with our customers and convert inquiries into successful sales. You’ll be the first point of contact for potential clients on Instagram, WhatsApp, and phone, ensuring every lead gets a seamless and personalized experience.Key responsibilities...

  • Customer Relationship Management Manager

    4 weeks ago

    New Delhi, India Cornet Hiring Solutions Full time

    Role DescriptionWe are looking for a proactive and persuasive Client Relationship Manager who can build trust with our customers and convert inquiries into successful sales. You'll be the first point of contact for potential clients on Instagram, WhatsApp, and phone, ensuring every lead gets a seamless and personalized experience.Key responsibilities-...

  • Customer Relationship Management Manager

    5 days ago

    New Delhi, India Cornet Hiring Solutions Full time

    Role DescriptionWe are looking for a proactive and persuasive Client Relationship Manager who can build trust with our customers and convert inquiries into successful sales. You’ll be the first point of contact for potential clients on Instagram, WhatsApp, and phone, ensuring every lead gets a seamless and personalized experience.Key responsibilities-...

  • Customer Relationship Management Manager

    2 weeks ago

    new delhi, India Acro HR Solutions Full time

    Job Description (Japan Desk - Associate)LocationNew Delhi, India (Aerocity Office)Position SummaryAs part of the Japan Desk team, you will manage relationships with Japanese corporate clients (local subsidiaries) and mobility-related customers, supporting the proposal and execution of financial solutions centered on leasing and loans. You will collaborate...

  • Customer Relationship Management Manager

    3 weeks ago

    New Delhi, India SpeedBirdServices - Medical Billing Company Full time

    Job Title: Customer Relationship Manager (CRM) – Medical Billing)Department:Client Relations / Operations Location:Nehru Nagar, Ahmedabad, Gujarat. Shift:Multiple Shifts Available Reports To:Manager / Operations Head Summary: We are looking for aCustomer Relationship Managerto build and maintain strong relationships with our clients in themedical billing...

  • Customer Relationship Management

    2 weeks ago

    New Delhi, India Ramaply - Leading Plywood Manufacturer Full time

    Company Overview Ramaply, a leading plywood manufacturer, has been serving the industry since 1964. With a drive for quality and impeccable service, we specialize in producing top-quality plywood, boards, and related products. With over 50 years of experience and a substantial annual turnover, our expertise spans across various manufacturing domains. Our...