Senior Client Account Manager

5 days ago

New Delhi, India Mygate Full time

Role : Sr.Client Account ManagerType : Full TimeRole Summary:As a Sr. Client Account Manager, you will be responsible for managing and maintaining relationships with key clients and ensuring their satisfaction with our products and services. You will serve as the primary point of contact for clients and will be responsible for managing the entire client lifecycle, including on boarding, account management, and renewal.Industry : Software DevelopmentJob Functions : Customer ServiceSkills : Client Relations , Customer Relationship Management (CRM), Communication, B2CResponsibilities:- Serve as the primary point of contact for assigned clients, managing all aspects of the client relationship - Understand clients' business needs and goals anddevelop customized solutions to meet their needs - Act as a subject matter expert on our products and services, providing guidance and support to clients - Identify and pursue up selling and cross-selling opportunities to drive revenue growth - Work with internal teams to ensure timely and accurate delivery of products and services- Monitor client accounts to identify and address any issues or concerns in a timely manner - Conduct regular meetings with clients to review performance, address any issues, and identify opportunities for improvement - Ensure that all client communication is professional, timely, and effective - Assist with the on boarding process for new clients, including training and on boarding support - Develop and maintain strong relationships with clients through regular communication and proactive accountmanagement - Participate in sales and marketing activities to promote our products and services to potential clientsRequirements:- Bachelor's degree in business, marketing, or a related field - 3+ years of experience in account management, preferably in a B2C environment - Strong communication and interpersonal skills - Excellent problem-solving and decision-making abilities - Ability to work independently and manage multiple priorities effectively - Experience with CRM systems and strong computer skills - Knowledge of our products and services is a plusAbout Mygate:Sparked by the idea that technology can make security more effective, Mygate began its journey in early 2016. The idea swelled into a product of many innovations that, inaddition to a stronger security protocol, would solve many of everyday life’s nagging problems. Eight years in, we continue to hone our craft as pioneers of technology that enhances living experience.Key highlights:- Large Market Opportunity - High product demand - Well-Funded start-upMygate Values:Innovation || Speed || Excellence || Client Centricity || ConfidentialityDisclaimer: MyGate is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, age, sexual orientation, gender identity, marital status, disability, or any other reason.

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