Technical Support Engineer
2 months ago
Summary :
Providing (24X7) support to customers on services (incl. Out of Hours Support & Public Holidays etc.)
As a Customer Service Technical Advisor, candidate needs to provide technical support for Data and Security (LAN/WAN/WLAN/Security etc.) Service Requests and handle Simple to Complex changes, expedite Implementation for customers e.g. 24x7x365.
Candidate will need to do pre & post checks for the existing running configurations, assist and notify stake holders (e.g TDA, Service Desk & teams dealing other service towers) as well as customer proactively.
If there is any network/Security related issue or RISK identified during validation, then candidate is required to communicate with relevant stakeholders. Also, support project work, migrations in addition to request fulfilment within Line of Business. To be successful in this role, you must be a motivated individual and quick learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges.
Job Description :
- Ability to analyse complex technical problems
- Tactful and patient with users/customer and all stakeholders.
- Excellent verbal and written communication skills,
- Answering user`s queries over the phone, email, Request fulfilment tools/web portal.
- Follow standard procedures to escalate any unresolved issues to the appropriate internal teams
Responsibilities :
The day to day activities would include following :
- Configuring various network devices and services (e.g., routers, Switches {Cisco & Nexus}, Wireless Controller, Access point, Huawei and Multivendor Fire walls etc.).
- Delivering implementation requests directly under Owning queue and implementing simple to complex changes for Cisco switches, routers, WLCs and Firewall.
- Managing Routing Protocol like EIGRP, OSPF & BGP as per demand.
- Good knowledge of different types of Network Module/ Card & cables & other hardware.
- Changes on LAN, WLAN like modification of VLAN in access & Trunk, MAC address binding & ARP table, Sticky MAC address, Add / modification Port-channel & Tunnel, SNMP, Access List, Port mirroring, NAT, PAT, DHCP, HSRP and GLBP, Policy based routing.
- Resolving 1st level of technically escalated cases from Request Fulfilment Engineer.
-
Technical Support Escalation Engineer.
1 month ago
Gurugram, India Insight Enterprises Full timeRequisition Number: 97504 Job Description Are you passionate about providing excellent technical support and customer service? Do you have experience with cloud technologies such as Microsoft Azure, Amazon Web Services, or Google Cloud Platform? If so, we have an exciting opportunity for you to join our global CloudCare team as a Technical Support...
-
Technical Support Escalation Engineer
1 month ago
Gurugram, India Insight Enterprises, Inc. Full timeRequisition Number: 97504 Job DescriptionAre you passionate about providing excellent technical support and customer service? Do you have experience with cloud technologies such as Microsoft Azure, Amazon Web Services, or Google Cloud Platform? If so, we have an exciting opportunity for you to join our global CloudCare® team as a Technical Support...
-
Technical Support Associate
4 weeks ago
Gurugram, India ID Tech Solutions Pvt Ltd Full timeJob DescriptionJob description: We are seeking a highly skilled and experienced Technical Support Executive with a backgroundin the RFID industry. The ideal candidate will provide exceptional technical support,troubleshoot complex issues, and ensure the smooth operation of RFID systems.Key Responsibilities:• Provide expert-level technical support for RFID...
-
T2 Technical Support Engineer – Advertiser
2 months ago
Gurugram, India Taboola Full timeWhat is an advantage of joining as a Tier 2 Support Engineer in Taboola? Joining Taboola as a Tier 2 Support Engineer means becoming part of a highly skilled and technically proficient team. You’ll solve complex issues in a timely manner for Account Managers, the Sales team, and end advertisers, ensuring top-notch service and customer satisfaction. ...
-
Technical Support Associate
4 weeks ago
Gurugram, India ID Tech Solutions Pvt Ltd Full timeJob description: We are seeking a highly skilled and experienced Technical Support Executive with a backgroundin the RFID industry. The ideal candidate will provide exceptional technical support,troubleshoot complex issues, and ensure the smooth operation of RFID systems.Key Responsibilities:• Provide expert-level technical support for RFID systems,...
-
Senior Technical Support Engineer
3 weeks ago
Gurugram, India Ecom Express Limited Full timeRole- Sr Technical Support EngineerExp-4-7 yrsNP- 15 days -1 Month MaxLocation-GurgaonJD-1. First level of contact Person and investigation for any issue reported on ground operations.2. Providing support on call/emails directly and providing resolution and stepsManaging and updating different scripts as per daily basis process.3. Coordination for system and...
-
Senior Technical Support Engineer
3 weeks ago
Gurugram, India Ecom Express Limited Full timeRole- Sr Technical Support EngineerExp-4-7 yrsNP- 15 days -1 Month MaxLocation-GurgaonJD-1. First level of contact Person and investigation for any issue reported on ground operations.2. Providing support on call/emails directly and providing resolution and stepsManaging and updating different scripts as per daily basis process.3. Coordination for system and...
-
Senior Technical Support Engineer
3 weeks ago
Gurugram, India Ecom Express Limited Full timeRole- Sr Technical Support Engineer Exp-4-7 yrs NP- 15 days -1 Month Max Location-Gurgaon JD- 1. First level of contact Person and investigation for any issue reported on ground operations. 2. Providing support on call/emails directly and providing resolution and steps Managing and updating different scripts as per daily basis process. 3. Coordination for...
-
NimbusPost - Technical Support Engineer
4 days ago
Gurugram, India Nimbuspost private limited Full timeAbout the jobAbout Us - NimbusPost is a tech-enabled, multi-channel shipping platform based in Gurugram. We are a logistics automation platform that helps eCommerce merchants automate and simplify their logistics operations. Backed by a team of 500+ industry specialists and the latest technology in logistics automation, NimbusPost offers the most economical...
-
IT Infrastructure and Technical Support Engineer
3 months ago
gurugram, India Targray Full timeCompany OverviewTargray is a diversified multinational commodity and specialty materials company that markets a broad range of products and solutions for high-growth energy sectors. Established in 1987 in Montreal, Canada, our organization is a leading international provider of materials for solar and energy storage companies, and one of the largest physical...
-
Customer Support Engineer
5 days ago
Gurugram, India KPM Engineering Sol. Pvt. Ltd. Full timeCustomer Support Engineer - Electrical Testing Equipment , Gurugram & Bangalore -:We are a close-knit team of electrical engineers supplying and supporting our high-tech solutions in field of electrical testing and measuring equipment. We are looking for a self motivated Customer Support Engineer with below profile. Shall be capable of having technical...
-
Support Engineer
1 day ago
gurugram, India Ericsson Full timeDescription Join our Team About this opportunity The support engineer is a member of a team with high skills in supporting customers, 1st line engineers and 3rd part in advanced troubleshooting, fault isolation and remediation, to secure availability and fast resolution of the OSS/BSS product.What you will do PurposeWe are here to solve...
-
Support Engineer
2 months ago
Gurugram, India Ericsson Full timeDescription Join our Team About this opportunity The support engineer is a member of a team with high skills in supporting customers, 1st line engineers and 3rd part in advanced troubleshooting, fault isolation and remediation, to secure availability and fast resolution of the OSS/BSS product. What you will do Purpose We are here to solve...
-
Senior Associate Technical Support
1 week ago
Gurugram, India Ciena Communications India Private Limited Full timeCiena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...
-
IT Operations Engineer
2 months ago
Gurugram, India Suyojett Full timeJob Description :- Bachelor's Degree in Computer Science or STEM Majors (Science, Technology, Engineering, and Math).- Good in problem-solving, network design, and complexity analysis.- 5+ years of Microsoft Azure experience involving design, deployment, configuration and optimization.- Experience in the development of Terraform...
-
Senior Engineer
4 weeks ago
Gurugram, India Salesforce Full timeAll Jobs Back To All Jobs Senior Engineer - Software Support Full Time Job Code: G-9186 Gurgaon, Haryana, India 1 position Expires on 05/09/2024 Required Experience 1 - 2 Years Skills LINUX, GRAFANA, INFLUX DB + 3 more Senior Engineer - Software Support The Senior Software Support Engineer is responsible for providing technical...
-
Technical Support Team Lead – Advertiser
2 months ago
Gurugram, India Taboola Full timeTaboola, the world’s largest content recommendation platform, is hiring a Technical Support Team Lead to lead an amazing advertising support team. In this role, you will lead an India-based team providing 24*7 expert services to Taboola’s customers, troubleshooting complex issues related to Taboola Advertiser Platform and technologies. You will...
-
Technical Engineer
4 weeks ago
Gurugram, India Hilti Group Full timeWhat's the role? • Application engineer is the primary technical resource for the PMO responsible for designing of modular channel support system. He/She has to work in conjunction with sales, business developers, PMOs, BIM CC or any other technical teams. • He/she is responsible for designing overall optimized solutions using Hilti installation...
-
Support Engineer, SAFE-T
3 months ago
Gurugram, India ADCI - Haryana Full timeAmazon India is seeking world class Support Engineers for their Platform Development team located in Delhi. The ideal candidate is expected to provide quality first-tier systems and event management for the global technical operations of various customer facing systems. He/she will have experience working in a busy online operations environment and have...
-
StatusNeo - DevOps Support Engineer
1 month ago
Gurugram, India StatusNeo Technology Consulting Pvt. Ltd Full timePosition Overview :As a DevOps Support Engineer, you will play a crucial role in maintaining and optimizing our development and operational systems. You will provide 24/7 support to ensure the continuous availability and performance of our infrastructure and applications. Your expertise will help troubleshoot issues, deploy updates, and enhance system...