Training And Quality Manager
1 week ago
Role: Training & Quality ManagerTraining & Quality ManagerDepartment: BusinessLocation: JodhpurReports to: Chief Business OfficerAbout LXMELXME Money Made for Her.LXME is Indiaʼs first comprehensive financial ecosystem designed exclusively for women — empowering them to earn, spend, save, and invest with confidence.From LXME Pay (ourUPI-led payments platform)to Invest and Learn, weʼre building a new kind of financial experience — one that starts with education and ends with empowerment.About the RoleThe Training &Quality Manager willbe the capability and compliance custodian of LXMEʼsbusinessorganization. Youʼll design and deliver training programs that empower every customer-facing team — from Sales to Distribution to Money Coach — while ensuring excellence in quality, compliance, and customer experience.This is a hands-on role that combinescontent creation, facilitation, quality audits, and performance enablement — to drive real, measurable improvement across sales, service,and advisory functions.What Youʼll Build / Lead / OwnDesign and maintain LXMEʼs central trainingframework & playbook for all teams.Conduct onboarding, refresher, and product certification programs (including NISM). Develop sales and soft-skill trainingmodules aligned with LXMEʼs missionand tone.Lead QA audits (voice and non-voice) — ensuring accuracy, compliance, and empathy in every customer interaction.Build and maintain quality scorecards, dashboards, and improvement plans.Track and report CSAT, NPS, and quality trends; implement feedback loops with team leaders.Partner with team heads to ensure post-training performance uplift and measurable ROI from enablement efforts.What Success Looks Like100% trainingcompletion and certification compliance.Improved sales conversion and service qualitypost-training. Reduction in compliance and communication errors.Continuous NPS / CSAT improvement.Data-backed QA reporting adopted across all CBO verticals.Who You AreA passionate trainer and meticulous quality lead rolled into one.Comfortable designingcontent, facilitating sessions,and leading audits hands-on.Analytical and structured — capable of linking trainingoutcomes with businessKPIs. Experienced in fintechor BFSI customer environments.Excited to contribute to LXMEʼs mission of making financial confidence a lived reality for women.Qualifications & Experience4–6 years of experience in training,QA, or enablement roles within fintech, BFSI, or customer experience domains.Proven expertise in sales training, call quality management, and compliance adherence.Strong commandof Excel / QA scorecards / presentation tools for reports. Exceptional communication and facilitation skills.Familiarity with NISM certification processes preferred.Why LXMEAt LXME, everyconversation counts.Youʼll ensure that every salespitch, support call,and coaching sessionreflects LXMEʼs promise-‘Money Made for Herʼ delivered with trust, empathy,and precision.
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Training and Quality Manager
4 days ago
New Delhi, India Innodata Inc. Full timeThe Training & Quality Manager – AI/LLM Practice will lead global training and quality initiatives for AI/LLM projects, ensuring operational excellence, consistency, and compliance. The role focuses on building scalable training frameworks, standardizing quality processes, and driving continuous improvement across global teams. You’ll collaborate with...
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Training and Quality Manager
1 week ago
New Delhi, India Innodata Inc. Full timeTheTraining & Quality Manager – AI/LLM Practicewill lead global training and quality initiatives for AI/LLM projects, ensuring operational excellence, consistency, and compliance. The role focuses on building scalable training frameworks, standardizing quality processes, and driving continuous improvement across global teams. You’ll collaborate with...
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