Training Manager

PURPOSETo lead the creation and delivery of innovative Learning & Development strategies that build organizational capability, foster a culture of continuous learning, and equip employees with the skills, knowledge, and mindset required to achieve business excellence and brand objectives.REPORTS TOOperations Head | L&D HeadINTERACTS WITHExternal: Hospitality Institutes, Vendors/Training Services, Govt Regulatory bodiesInternal: Internal Team – Functional Heads, Managers, Supervisors, Staff, Interns, Contractual StaffKEY RESPONSIBILITIESDrive Operational Excellence- Design and implement Training Needs Analysis to identify skill gaps and address areas for improvement. - Develop annual and monthly training plans to enhance operational efficiency and service quality. - Define training objectives focused on achieving organizational growth and delivering high-quality service. - Plan and deliver effective training programs using a diverse range of instructional methods—including in-person sessions, virtual platforms, hands-on activities, and e-learning modules strategically tailored to meet varying learner needs and operational goals.Applied Learning- Design and implement learning programs that focus on practical, hands-on experience, enabling employees to apply new skills to their roles. - Facilitate interactive training sessions using real-world scenarios and simulations to enhance problem-solving and decision-making skills. - Evaluate applied learning outcomes through regular audits, ensuring that training programs lead to tangible performance improvements.People Management- Assist in recruitment and selection to hire employees who align with company values and operational needs. - Provides guidance and mentorship to trainers and employees, helping them achieve their career development goals and enhance their capabilities - Manage employee relations, including coaching, counselling, and disciplinary actions, in collaboration with HR to foster a positive work environment.Business and Financial Acumen- Responsible for preparing and managing the annual training budget, ensuring optimal use of resources while maintaining program effectiveness. - Aligns training initiatives with organizational objectives and key performance indicators (KPIs), ensuring learning interventions contribute to business growth and revenue enhancement. - Monitor and analyze training outcomes through data-driven methods to evaluate effectiveness, efficiency, and return on investment (ROI)Leadership- Exemplifies role model behavior with professionalism, integrity, and a focus on continuous learning. - Drives innovation in learning and development, encouraging the team to explore new methodologies and technologies to improve training effectiveness. - Foster cross-departmental collaboration, working with leadership to ensure training initiatives address business needs.Compliance & Risk Management- Ensure all training programs adhere to statutory and regulatory requirements (POSH, OH&S, compliance training). - Conduct periodic L&D process audits to maintain data accuracy, content quality, and compliance standards. - Maintain training documentation and ensure timely reporting of mandatory training completions.Occupational Health & Safety Responsibilities- Support OH&S awareness through safety training, wellness workshops, and emergency readiness programs. - Coordinate with relevant teams to schedule and track participation in safety drills, first-aid training, and POSH workshops. - Maintain accurate training records for all safety and compliance programs.