Training Manager

3 weeks ago

New Delhi, India Autobahn Corporation Full time

Job Title: Trainer / Training ManagerExp.: 8-10 YearsLocation: Cochin, KeralaReports To: Head – Talent & DepartmentAbout the Role:The Trainer / Training Manager will be responsible for designing, conducting, and evaluating training programs for all dealership functions — Sales, Service, Parts, and Customer Relations. The role aims to enhance employee capabilities, ensure adherence to brand and process standards, and drive performance improvement across branches.Key Responsibilities:1. Training Design & Delivery- Conduct training needs analysis across departments in coordination with HODs. - Develop training modules for Sales, Service, CRM, and Parts teams, focusing on both technical and behavioral skills. - Deliver regular training sessions on product knowledge, customer experience, process compliance, and brand standards. - Coordinate OEM/Manufacturer training schedules and ensure attendance and feedback tracking.2. Skill Development & Performance Enhancement- Identify skill gaps and create targeted development plans for front-end and back-end employees. - Conduct onboarding and induction programs for new joiners. - Support improvement in key performance metrics — CSI (Customer Satisfaction Index), SSI (Sales Satisfaction Index), productivity, and retention.3. Evaluation & Reporting- Evaluate training effectiveness through assessments, feedback, and performance tracking. - Maintain training MIS, attendance, and impact analysis reports. - Share monthly training dashboards with management and recommend improvement actions.4. Stakeholder & OEM Coordination- Liaise with OEM training teams (e.g., Mahindra, Volvo, etc.) to ensure dealership training requirements are fulfilled. - Work closely with department heads to align training interventions with business priorities. - Ensure all training activities comply with manufacturer standards and audit requirements.5. Continuous Improvement & Culture Building- Promote a continuous learning culture through engagement initiatives, learning drives, and skill competitions. - Stay updated on the latest trends in automotive training and digital learning tools.Qualifications & Experience:- Graduate / Postgraduate in HR, Business Management, or Automotive Technology. - Minimum 5–7 years of experience in automotive dealership training (Sales/Service/Customer Relations). - Certification from OEMs (preferred – Mahindra, Tata, Maruti, Toyota, etc.) will be an added advantage. - Strong presentation, communication, and interpersonal skills. - Proficiency in MS Office, digital training tools, and report preparation. - Malayalam and English fluency essential; Hindi preferred.Key Competencies:- Strong facilitation and communication skills - Analytical approach to training effectiveness - Passion for people development - Team coordination and stakeholder management - Adaptability and result orientation

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