Application Support Team Lead
3 weeks ago
Role Overview: The Application Support Team Lead is responsible for managing a team of support consultants (1st–3rd line) to ensure smooth operation of application support services. This role focuses on incident resolution, process improvement, and maintaining high levels of customer satisfaction.Key Responsibilities:Team Leadership: Lead, mentor, and coach support consultants Identify training needs and support career development Oversee application support for key trading platforms.Incident & Issue Management:Oversee resolution of client-reported issues within SLAs Escalate critical issues and coordinate with development and QA teams Ensure root cause analysis and permanent solutions are implementedProcess Improvement:Continuously evaluate and enhance support processes Identify recurring issues and collaborate on preventive measures Promote best practices in documentation and knowledge sharingReporting & Metrics:Track team performance using KPIs and dashboards Provide regular status updates to management Ensure compliance with ITIL and other service standardsRequired Skills & Qualifications:A strong understanding of algorithmic strategies / platform is essential, Knowledge of vendor algo trading platforms, and various API offerings is a plus. Essential 5+ years in customer service or application support Strong communication and leadership skills Proficiency in Microsoft Office tools Technical aptitude to translate issues into actionable insights Experience managing cross-functional or global teams Unix/Linux environments Monitoring and incident management platforms
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Team Lead
5 days ago
New Delhi, India ManageArtworks Full timeAbout companyManageArtworks (A flagship product brought to you by Karomi, a leading Enterprise SaaS provider) powers 5000+ leading Global and Indian brands by effectively managing every step of their packaging and artwork process. These companies reach markets faster with our end-end packaging & artwork management system while achieving 100% compliance.Role...
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Team Lead
2 weeks ago
New Delhi, India ManageArtworks Full timeAbout companyManageArtworks (A flagship product brought to you by Karomi, a leading Enterprise SaaS provider) powers 5000+ leading Global and Indian brands by effectively managing every step of their packaging and artwork process. These companies reach markets faster with our end-end packaging & artwork management system while achieving 100% compliance.Role...
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Team Lead
1 week ago
New Delhi, India ManageArtworks Full timeAbout companyManageArtworks (A flagship product brought to you by Karomi, a leading Enterprise SaaS provider) powers 5000+ leading Global and Indian brands by effectively managing every step of their packaging and artwork process. These companies reach markets faster with our end-end packaging & artwork management system while achieving 100% compliance.Role...
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Application Support Lead/Specialist
4 weeks ago
New Delhi, India Hill Spring International School Full timeJoin our dynamic team as an Application Support Lead/ Specialist and play a key role in enhancing efficiency and user experience.Key Responsibilities:- Provide technical support for enterprise applications and resolve user issues in a timely manner - Collaborate with internal teams and vendors to troubleshoot and maintain system performance - Monitor...
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Application Support Lead/Specialist
2 weeks ago
New Delhi, India Hill Spring International School Full timeJoin our dynamic team as an Application Support Lead/ Specialist and play a key role in enhancing efficiency and user experience.Key Responsibilities:Provide technical support for enterprise applications and resolve user issues in a timely manner Collaborate with internal teams and vendors to troubleshoot and maintain system performance Monitor application...
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Team Lead-Operations Support
4 weeks ago
New Delhi, India NewCold Full timeABOUT NEWCOLDNewCold is a service provider in cold chain logistics with a focus on development and operation of large, highly automated cold stores. NewCold strives to be crucial in the cold chain of leading food companies, by offering advanced logistic services worldwide. NewCold is one of the fastest growing companies (over 3,000 employees) in the cold...
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HEAD - APPLICATION SUPPORT
3 weeks ago
New Delhi, India SK Finance Ltd Full timeRole Overview:Head of Application Support will lead the enterprise application support function, ensuring seamless operation, performance, and enhancement of mission-critical systems including core lending platforms, CRM, digital channels, and analytics tools. This role demands strategic leadership, technical expertise, and strong stakeholder management to...
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Customer Support Team Lead
3 weeks ago
New Delhi, India Live Connections Full timeGreetings from Live ConnectionsPosition – Team Lead (Customer Support) Location:Ameerpet Work mode– Hybrid after 3 months Interview Process:2 managerial Rounds (face to face interview) Key Requirements: Qualifications:Any Graduation Experience:Minimum 2–4 years overall, withat least 1 year as a Team Leader on paper Process Experience:Domestic Inbound...
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Customer Support Team Lead
1 week ago
New Delhi, India Live Connections Full timeGreetings from Live ConnectionsPosition – Team Lead (Customer Support)Location: AmeerpetWork mode – Hybrid after 3 monthsInterview Process: 2 managerial Rounds (face to face interview)Key Requirements:- Qualifications: Any Graduation - Experience: Minimum 2–4 years overall, with at least 1 year as a Team Leader on paper - Process Experience: Domestic...
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Customer Support Team Lead
5 days ago
New Delhi, India Live Connections Full timeGreetings from Live ConnectionsPosition – Team Lead (Customer Support)Location: Ameerpet -HyderabadLanguages :- Telugu, Hindi, EnglishWork mode – Hybrid after 3 months bases on Team performanceInterview Process: 2 managerial Rounds (face to face interview)Key Requirements:- Qualifications: Any Graduation - Experience: Minimum 2–4 years overall, with at...
