UCCE L1 Support

1 month ago


Pune, India Servion Global Solutions Full time

Job Title: L1 UCCE Support Engineer

Work Location: Pune ( Work from Office)

Experience: 1 to 5 Years

Key Skills: Cisco ICM/CCMP/CVP/CUIC & troubleshooting


Job Description:

Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms.

Cisco ICM/CCMP/CVP/CUIC & troubleshooting.

Scripting knowledge for creating a new call flow and should have good understanding in the modification of existing ICM Script.

Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process.

Hands on Experience with Cisco routing & switching, Cisco voice Devices & Products viz. Cisco Unified Call Manager, Cisco Unified Call Manager Express, Cisco Unity, Cisco Voice Gateway, Cisco IPT and Nice Logger.

Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices.

Knowledge and use of VOIP and Performance Management Tools and integration experience with other Tools

Have clear understanding on Telecom infrastructure protocols like ISDN and analogy signalling.

Should be ready to work in 24/7 business support environment

Should be having 1-4years of experience on Cisco Voice platform.

Should be having work experience on CUCM/UCCE/UCCH/CVP platforms


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