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Associate Sme

4 weeks ago

Bengaluru Karnataka, India Microland Full time

**Required Skills**:
Technology | Collaboration and Messaging Roles
Technology | Unified Communications Platforms | Microsoft
Domain | IT in Banking | Customer Support
Behavioral | Aptitude | Communication
Behavioral | Aptitude | Information Processing

**Education Qualification**:
Any Graduate

**Certification Mandatory / Desirable**:
Technology | IT Certifications | Microsoft Certification | Messaging Administrator Associate - MS-203

Key Responsibilities
Messaging Subject Matter Expert’s primary responsibility is to provide support to an organization’s messaging infrastructure to help them meet their business goals. This is done by performing the regular BAU activities on the Exchange Servers/Exchange Online/any other messaging infrastructure, periodic maintenance, installing patches, and supporting L1/L2 teams. This role also includes the bigger Unified Communication and Collaboration (UCC) portfolio including administration of Teams, OneDrive, BOX, SharePoint, Yammer etc.,

2. Plan and execute upgrades, projects defined by customers.
3. Address the tickets escalated from L1/L2 team
4. Document the architecture and participate along with architects to define the DR, failovers etc
5. Manage and lead team of L1/L2

Technical Skills
1. Messaging
- Complete hands-on experience on installing and managing Microsoft 365
- Administration of Office 365 and Exchange OnPrem
- Managing of Exchange Load Balancers (NLB, WNLB, Clustering)
- Understanding of SPF, DKIM, DAG, Patch management, mail flow, message tracking

2. Unified Communication and Collaboration
- In-depth knowledge of various UCC services; for e.g., Teams, OneDrive, SharePoint etc.,
- In-depth hands-on experience on Microsoft 365

3. LDAP
- Active Directory and Azure Active Directory user administration (Tenant administration, Forest and Domains, Users, Groups, DHCP, DNS, Group Policy etc.)
- Directory Sync from AD to AAD
- Authentication protocols

4. End-User
- Outlook 2016/2019/M365/Mobile clients
- Teams, desktop/mobile clients
- OneDrive/BOX desktop sync
- Offline and Online archive management

5. PowerShell
- Advanced PowerShell scripting knowledge