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Customer Service Specialist
2 months ago
Company: #MNC
Location: Electronic City Phase II, Bangalore
Role: Multilingual Support for a Healthcare Project
Languages Required:
- English + Marathi
- English + Gujarati
- English + Assamese
Key Skills & Qualifications:
- Strong written and verbal communication
- Customer service proficiency
- Active listening and comprehension
- Attention to detail (patient information updates)
- Ability to build positive relationships with patients
- Minimum education: Degree, 10+3 years Diploma, or +2
Responsibilities:
- Handling inbound/outbound calls professionally
- Assisting patients with appointment bookings and inquiries
- 100% documentation
- Maintain quality & AHT as per process
- Stay updated with process knowledge
- Adaptability and flexibility for changes
Shift Details:
- 24/7 shifts for males
- Rotational day shifts for females (9 hours between 6 AM - 8 PM)
- 6 working days with 1 rotational off
Mode of Work: Work from Office
Employment Type: Permanent
Interview Type: Virtual
Salary:
- ₹2,80,000 for Freshers
- ₹3,20,000 for Experienced