Sr Order Management Specialist
1 week ago
Smiths Detection , part of Smiths Group , is a global leader in threat detection and screening technologies for aviation, ports & borders, defense, and urban security. Our expertise is spread across 5 R&D centers, 21 Global Offices and 7 Manufacturing Sites with 2700 Brilliant Minds globally contributing for over 40 years at the frontline which enables us to deliver the solutions needed to protect our society from any threat and illegal passage of explosives, prohibited weapons, contraband, toxic chemicals, and narcotics. Every minute of every day, our technology and talented team members help to make the world a safer place -
Job DescriptionThe role holder will be part of the Order Management Team (Centre of Excellence) and support the end-to-end management of orders from the Market Order Management teams to the COE. Primary tasks for the role will be the processing of administrative tasks in the enquiry to cash process working with our Global Sales and Order Management functions. This role will have the opportunity to contribute to significant lasting change to the way we manage our customers’ orders and a direct improvement to our customer’s experience.
Duties & ResponsibilitiesResponsibilities:
Process all types of sales orders including eCommerce orders, in full cycle from quote to cash in accordance to Smiths guidelines and policies. Strong SAP background knowledge Excellent knowledge and experience in excel, PowerPoint, power BI, reporting, analytics. Liaise with relevant internal and external parties to manage and resolve all issues relating to daily process. Attend weekly and monthly internal meetings. Participate cross-functional initiatives when require. Ensure clean backlog at all time and compliance to audit requirement. Setting up folders in Share Point/MS Teams for every order and ensuring all the information of the orders are updated timely. Ensure system and operation transactions in compliance with law, regulatory taxation as well as corporate policies. Ensure all necessary documentation is in place to enable transit from origin to destination without delays and in accordance with customer need and foreign trade regulations with support from the sales and finance teams where relevant Ad-hoc tasks as assigned by the supervisor/management Manage and process the end-to-end RMA and STO as added responsibility if needed The IndividualSkills and Experience:
Minimum a graduate Degree At least 5 to 7 years prior experience within sales & order administration, logistics and customer service. Strong hands-on working experience of SAP. A high level of attention to detail. Strong analytical and problem-solving skills Ability to build effective relationships both internal and externally. Customer focused. Self-motivated and pro-active and able to work on your own initiative without close supervision.-
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