Manager – Accounts

Role OverviewThe Manager – Accounts & Finance (AR & Collections) will lead and strengthen the company’s end-to-end collection framework, drive process governance, and actively contribute to business discussions for new channels and initiatives. This role requires a proactive leader who collaborates closely with Sales, Experience Center (EC), and Operations teams to ensure timely collections, policy adherence, and optimized cash management. The person must act as the controller for collection costs while building a strong control and insights framework across geographies and business verticals.Key Responsibilities1. Strategic & Business PartnershipParticipate in business reviews for new channels, partnerships, and initiatives to design financial and collection frameworks supporting scalability.Collaborate with Business Heads to define collection process flows, risk control measures, and cash realization mechanisms.Provide strategic insights on collection trends, recovery risks, and working capital efficiency to management.2. Receivable & Collection ManagementOversee the complete AR cycle – invoicing to realization – including NEFT/RTGS, cheque, CMS, and payment gateway collections.Conduct daily follow-up calls with Experience Center and Sales teams for pending deposits, reconciliation mismatches, and exceptions.Monitor and optimize collection costs related to CMS, cash pickup, and payment processing operations.Maintain strong relationships with CMS partners, banking teams, and PG service providers.Ensure timely CMS alignment and onboarding of new Experience Centers.3. Process Governance & InductionDesign, implement, and refine collection SOPs and escalation matrices for all business channels.Conduct policy update sessions and workshops for EC Managers and Sales teams.Take ownership of one-on-one inductions for newly joined EC Managers and sales staff managing collections.Drive adherence to collection policies and ensure consistent process communication across teams.4. Customer Reconciliation & Dispute ResolutionLead monthly customer reconciliation with Sales, Billing, and Operations to ensure data accuracy.Resolve short payments, debit/credit note mismatches, and TDS discrepancies.Document all reconciliation activities and maintain audit-ready communication trails.5. Control, Reporting & InsightsOwn accounting entries related to collections, adjustments, refunds, and write-offs in the ERP.Generate and present MIS dashboards on collection aging, advances, overdue performance, and risk accounts.Deliver actionable insights on collection shortages — by location, customer segment, and business category.Ensure statutory and internal audit compliance, including GST and PAN-linked requirements through continuous engagement with Tech and Sales teams.6. Team Leadership & Continuous ImprovementLead and mentor the collection team; allocate goals and monitor their achievement through daily and monthly reviews.Introduce automation and system-based monitoring for reminders, dashboards, and MIS accuracy.Build capability within the team for better negotiation, communication, and analytics-driven follow-up.Skills & PersonalityStrong team player and independent self-starter; thrives in high-pressure and ambiguous situations.Strong "fire in the belly," resilient, and passionate about exceeding targets and driving change.High adaptability to evolving business needs; proactive in solving operational problems.Excellent communication and influencing skills—effective in cross-functional settings and policy rollout.Leadership presence—able to build, inspire, and lead teams.Tech-savvy and process-oriented, with hands-on experience in ERPs, Excel, and analytics.CA/ICWA degree is required.The ideal candidate should have a minimum 2-4 years of relevant experience post qualification, with a strong background in Accounts, Excel, and ERP systems. We are also looking for someone with excellent team-building and communication skills.