Technical support leader

3 weeks ago

Bengaluru, India Armstrong Fluid Technology Full time

This role provides technical support which includes presales solution validation, commissioning & warranty service support across India & SA for automation and plant optimisation controls of Armstrong.In addition to the above initiatives, the key accountabilities of this position are: Main Job Accountability Presales solution validation. Technical support includes remote and on field resolution. Includes pre and auto commissioning of plant optimisation controllers. Work with RSEC + PEG and Sales to provide optimised solution. 2nd Main Job Accountability Provide timely warranty service support and AMC service support to all customers in the region. Co ordinate with factory quality team and give feed back about field failures. 3rd Main Job Accountability To achieve Service business targets for plant controllers & connect all controllers to cloud services. Work with all regional Reps to plan & achieve the service delivery objectives & goals. 4th Main Job Accountability Participate in all the training programs conducted in factory and through online portal. Train all regional engineers/Rep engineers for all plant controllers and latest upgrades periodically. 5th Main Job Accountability Co ordinate with all OEM suppliers like Honeywell/Carel/Schneider and our HQ for service support & resolution of issues. Provide feedback on field failures to all OEM team members for corrective action and with RCA. Overall responsible for all the plant control customer to have a good customer experience. Role Requirements University Degree/Diploma in Electrical/ Electronics & Communication Engineering 6- 8 years of Field service hands on experience working in HVAC/Building Automation including CPM and automation. Demonstrated knowledge of Plant Controls in HVAC applications & Jace & Niagara program knowledge is required. Should have hands on experience in JACE/Carel / Other reputed control panels in HVAC/Building Automation industries. Creative problem-solving skills, conflict management within different organizations (centralized and matrix organizational structures). Ability to break down complex problems in a simplified way, conduct root cause analysis and provide clear, well thought-out recommendations. Strong, team-oriented leadership skills with presence and a bias for action. Self-directed with ability to work autonomously and collaboratively and a focus on results. Ability to communicate in an open and authentic manner in all situations If this sounds like you, we want to hear from you todayTo apply for this exciting opportunity please send your application using the button below. We thank all candidates that apply but regret to inform that only short listed candidates will be contacted for an interview.

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