Support Team Leader, India

3 weeks ago

Bengaluru, India AppsFlyer Full time

Location : Bangalore, India
Department : Product
Type : Full-Time, 4 days mandatory WFO

About AppsFlyer

AppsFlyer helps businesses grow smarter through data. As a global leader in mobile measurement and marketing analytics, we work with the world’s top brands to drive impact. Across 25+ offices, we’re united by one goal: helping our customers succeed.

About the Role

We’re hiring a Support Engineer Team Leader who will lead experienced Support Engineers and help scale the Support function in an efficient manner.

This is a high-impact leadership role with a focus on operationalizing efficiency by using automation, Gen AI, dashboards, and debug tools

The ideal candidate combines deep technical expertise, strong customer communication, and a bias for process optimization in fast-paced environments.

What you will do

Team Leadership & Strategy

Lead and scale a team of ±5 Experienced Support Engineers. Hire, mentor, and coach engineers to deliver high-quality customer support. Drive ownership, accountability, and technical excellence within the team. Collaborate with Support Management in defining team KPIs and lead regular reporting cadences. Build and scale internal workflows using automation, dashboards, GenAI, data-driven tooling.

Customer Impact & Growth

Be hands-on with technical cases, and step into critical conversations where necessary Streamline and own the initial triage to root cause analysis, resolution, and stakeholder communication. Drive resolution of complex technical issues across the AppsFlyer platform, collaborating closely with Product, R&D, and Customer Success teams.

What you have

8–10 years of total experience in Technical Support or Client-Facing Engineering roles (preferred in SAAS B2B / Mar-tech / Ad-tech) , with at least ±4 years in a people management capacity. Strong stakeholder management and a calm, customer-first mindset under pressure. Hands-on proficiency with SQL, REST APIs, Mobile SDKs and related tools that demonstrate deep technical experience Strong understanding of mobile architecture, analytics flows, and common data troubleshooting patterns.

Bonus Points

Experience in AdTech, MarTech, or the broader mobile ecosystem. Referred by an AppsFlyer team member Experience leading or building a global team

Why Join Us?

AppsFlyer is a global company with 20 offices worldwide. Through mental health programs like Be Well, the Global Employee Exchange Program, and fitness programs, we empower our people to thrive physically, mentally, and professionally.

Here, titles don’t define us—ideas do. You’ll thrive in a culture where everyone’s input shapes the future.

  • Support Team Leader, India

    2 weeks ago

    Bengaluru, Karnataka, India AppsFlyer Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Location: Bangalore, IndiaDepartment: ProductType: Full-Time, 4 days mandatory WFOAbout AppsFlyerAppsFlyer helps businesses grow smarter through data. As a global leader in mobile measurement and marketing analytics, we work with the world's top brands to drive impact. Across 25+ offices, we're united by one goal: helping our customers succeed.About The...

  • Team Leader Project Control

    1 week ago

    Bengaluru, Karnataka, India WSP Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    We are seeking a Team Leader for our India-based team. The individual we seek will take responsibility for managing the overall Project Management Office (PMO) team within the department, will act as the primary interface between the UK and India, will have line management responsibility and will be fundamental in growing our GCC capability. Reporting to the...

  • Team Leader

    3 days ago

    Bengaluru, Karnataka, India Allstate Insurance Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing...

  • Team Leaders

    6 days ago

    Bengaluru, Karnataka, India Closing Gap Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title:Team Leaders (Sales & Customer Service)Company:Closing GapLocation:HSR Layout, Bengaluru (On-site)Process:Sales & Customer ServiceAbout the RoleWe're looking for passionate and drivenTeam Leadersto join our growingBPO setup in HSR Layout, Bengaluru.If you're someone who loves leading people, hitting targets, and creating a motivated team culture...

  • Team Leader

    6 days ago

    Bengaluru, Karnataka, India Mars Planning & Engineering Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Position: Team Leader Used Water Management & Sewerage System Expert Experience:15–20years, At least 7–10 years in a Team Leader or Senior Expert role.Qualification: Minimum Masters in Environmental Engineering / Public Health EngineeringLocation: Karnataka mostly operating from Bengaluru, visit to sites across Karnataka)We are looking for an...

  • Team Leader

    3 weeks ago

    Bengaluru, India BCD Meetings & Events Full time

    Job Description Bring your passion and energy to our growing team. We’re hiring! Team Leader Full Time, Bangalore India As a  Team Leader, you will Be the first person in the market and really a pioneer. Expected to provide an exceptional, high-touch service assisting customers in the Entertainment sector with customized...

  • Team Leader

    6 days ago

    Bengaluru, Karnataka, India EOSGlobe Inc. Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company DescriptionWith over 20 years of experience, EOSGlobe Inc. specializes in transforming complex customer experiences (CX) into seamless results. We help businesses resolve customer issues faster, scale support effortlessly during peak seasons, and reduce costs with AI and automation that feels human. At EOSGlobe, we simplify customer experience...

  • L1 Team Leader

    3 days ago

    Bengaluru, Karnataka, India Redis Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Summary : Were hiring an L1 CloudOps Team Leader to build and lead our first-line cloud operations team. This leader will combine technical know-how with operational rigor and people leadership to ensure high availability, fast response, and world-class support for our Redis Enterprise cloud environments. Youll develop a high-performing 24/7 team...

  • Team Leader

    3 weeks ago

    Bengaluru, India ADVITO Full time

    Job Description Bring your passion and energy to our growing team. We’re hiring! Team Leader Full Time, Bangalore India As a  Team Leader, you will Be the first person in the market and really a pioneer. Expected to provide an exceptional, high-touch service assisting customers in the Entertainment sector with customized...

  • Team Leader

    7 days ago

    Bengaluru, Karnataka, India WSP Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    WSP is seeking an enthusiastic, creative, and delivery-oriented candidate for a dual role within the Environment Business Line as a Support Services Team Leader and a profound interest in CAD technologies and updates. As the Support Services Team Leader you will work with a multi-disciplinary team of technical staff in AutoCAD, Civil 3D, Bentley to create a...