Customer Service
3 weeks ago
Job Title: Customer Service & Operations Coordinator Location: IMT Faridabad, India Industry: Printing / PoD Manufacturing Work Type: Full-time, On-siteAbout the RoleWe’re hiring a proactive, detail-oriented Customer Service & Operations Coordinator to support our print-on-demand production and global order fulfillment. This is a hybrid role that sits at the intersection of customer communication, production coordination, shipment tracking, and real-time reporting. You’ll be the go-to person for order flow visibility—from the moment an order is received to when it’s printed, packed, and delivered.Key ResponsibilitiesCustomer Support Respond to order-related queries via email, chat, and phone, in fluent English Manage customer expectations around delivery timelines, product options, and returns Proactively follow up on delayed orders, address mismatches, and resolve complaints professionallyOrder & Shipment Coordination Monitor live orders from platforms like Shopify, Etsy, and WooCommerce Coordinate with production teams to ensure timely printing and dispatch Generate daily shipping label files, track courier updates, and flag delivery issuesProduction & Inventory Coordination Track SKU-wise production status, raise alerts for bottlenecks or missing inputs Maintain inventory logs for packaging materials, blanks, jigs, etc. Help ensure orders are packed as per SOPs and handed over to the right courierReporting & Dashboard Management Build and maintain real-time dashboards in Google Sheets or Excel Use formulas like VLOOKUP, INDEX/MATCH, SUMIFS, QUERY, IMPORTRANGE for operational tracking Share daily/weekly reports for: Pending orders Production delays Shipment exceptions Inventory stock levels Cross-Team Communication Bridge communication between designers, printers, packers, customer care, and dispatch Log issues and support CAPA (Corrective Action Plan) for repeated complaintsWho You Are3–5 years experience in eCommerce, D2C, or print-on-demand businesses Strong command over Google Sheets, Excel, and real-time dashboarding Excellent English communication skills – both written and verbal Highly organized, proactive, and comfortable handling 20+ open issues simultaneously Familiar with tools like Shiprocket, AfterShip, Slack, Google Drive, WhatsApp WebBonus Points If You Have Worked with print-on-demand or custom-made product brands Experience coordinating with printing teams, cutter operators, or QC staff Exposure to TAT SLAs, cutoff times, and international shipping constraints
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Customer Service
2 weeks ago
New Delhi, India Healtharx Technologies Pvt. Ltd Full timeAddressing real-time negative responses. - Ensuring all complaints are tracked on social media. - Coordinating with internal teams to ensure timely delivery on daily monitoring reports, press release trackers. - Use of forums and social media to seed positive content for better ORM. - Should be able to manage a tight grip of the ORM operations. - Escalate to...
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Customer Service
2 days ago
New Delhi, India LIM GLOBAL PRIVATE LIMITED Full timeJob description - The customer support representatives will answer daily customer correspondence through voice methods. - These call center representatives provide order assistance and product information in an efficient and professional manner. - Working in a blended process of both Inbound and Outbound. Provide knowledgeable answers to questions about our...
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Head of Service Operations
4 weeks ago
New Delhi, India SRINIVASA SALES & SERVICE PRIVATE LIMITED Full timeQualification: Qualification: Diploma / B.Tech – Mechanical / Electrical / AutomobileExperience : > 15 years in relevant industry - Construction Equipment; Heavy Engines, Generators etc.,Job Summary: Accountable for working cross-functionally to support and transform the service channel, ensuring they utilize the latest technology and provide a world class...
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Head of Service Operations
3 weeks ago
New Delhi, India SRINIVASA SALES & SERVICE PRIVATE LIMITED Full timeQualification: Qualification: Diploma / B.Tech – Mechanical / Electrical / Automobile Experience : > 15 years in relevant industry - Construction Equipment; Heavy Engines, Generators etc.,Job Summary: Accountable for working cross-functionally to support and transform the service channel, ensuring they utilize the latest technology and provide a world...
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Customer Service Representative
4 weeks ago
New Delhi, India Apcurated Couture Full timeCompany DescriptionWe suggest you enter details here. Role DescriptionThis is a full-time on-site role for a Customer Service Representative, located in New Delhi. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer issues, providing product information, and ensuring customer satisfaction. The role...
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Customer Service Representative
3 weeks ago
New Delhi, India LUZO Full timeCompany Description LUZO is an asset-lite curated marketplace of premium salons. Our user-friendly mobile application, available on both Android and iOS, allows you to browse through premium salons and spas in your vicinity and choose from a wide array of services they offer. You can schedule, reschedule, and cancel appointments with ease, and avail...
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Customer Service Representative
2 weeks ago
New Delhi, India LUZO Full timeCompany DescriptionLUZO is an asset-lite curated marketplace of premium salons. Our user-friendly mobile application, available on both Android and iOS, allows you to browse through premium salons and spas in your vicinity and choose from a wide array of services they offer. You can schedule, reschedule, and cancel appointments with ease, and avail exclusive...
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Customer Service Specialist
4 weeks ago
New Delhi, India NetRTech Solutions LLP Full timeJob DescriptionCompany DescriptionNetTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to provide innovative solutions to our clients and deliver exceptional results.Role DescriptionCustomer Service Representative -...
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Customer Service Specialist
4 weeks ago
New Delhi, India NetRTech Solutions LLP Full timeJob DescriptionCompany DescriptionNetTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to provide innovative solutions to our clients and deliver exceptional results.Role DescriptionCustomer Service Representative -...
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Customer Service Representative
1 week ago
New Delhi, India MEENAKSHI SPEECH & HEARING CLINICS PRIVATE LIMITED Full timeJob Title: Telecaller/Customer Service Representative Location: Delhi NCR Job Summary: Meenakshi Speech and Hearing Clinics is seeking an experienced Telecaller/Customer Service Representative to join our team in Delhi NCR. In this role, you will be responsible for handling leads, cold calling, and customer service inquiries. You will also need to have...
