Customer Service
3 days ago
Job Title: Customer Service & Operations Coordinator Location: IMT Faridabad, India Industry: Printing / PoD Manufacturing Work Type: Full-time, On-siteAbout the RoleWe’re hiring a proactive, detail-oriented Customer Service & Operations Coordinator to support our print-on-demand production and global order fulfillment. This is a hybrid role that sits at the intersection of customer communication, production coordination, shipment tracking, and real-time reporting. You’ll be the go-to person for order flow visibility—from the moment an order is received to when it’s printed, packed, and delivered.Key ResponsibilitiesCustomer Support Respond to order-related queries via email, chat, and phone, in fluent English Manage customer expectations around delivery timelines, product options, and returns Proactively follow up on delayed orders, address mismatches, and resolve complaints professionallyOrder & Shipment Coordination Monitor live orders from platforms like Shopify, Etsy, and WooCommerce Coordinate with production teams to ensure timely printing and dispatch Generate daily shipping label files, track courier updates, and flag delivery issuesProduction & Inventory Coordination Track SKU-wise production status, raise alerts for bottlenecks or missing inputs Maintain inventory logs for packaging materials, blanks, jigs, etc. Help ensure orders are packed as per SOPs and handed over to the right courierReporting & Dashboard Management Build and maintain real-time dashboards in Google Sheets or Excel Use formulas like VLOOKUP, INDEX/MATCH, SUMIFS, QUERY, IMPORTRANGE for operational tracking Share daily/weekly reports for: Pending orders Production delays Shipment exceptions Inventory stock levels Cross-Team Communication Bridge communication between designers, printers, packers, customer care, and dispatch Log issues and support CAPA (Corrective Action Plan) for repeated complaintsWho You Are3–5 years experience in eCommerce, D2C, or print-on-demand businesses Strong command over Google Sheets, Excel, and real-time dashboarding Excellent English communication skills – both written and verbal Highly organized, proactive, and comfortable handling 20+ open issues simultaneously Familiar with tools like Shiprocket, AfterShip, Slack, Google Drive, WhatsApp WebBonus Points If You Have Worked with print-on-demand or custom-made product brands Experience coordinating with printing teams, cutter operators, or QC staff Exposure to TAT SLAs, cutoff times, and international shipping constraints
-
Customer Service
2 days ago
New Delhi, India SHREEEXPRESS COURIER COMPANY Full time**JOB DESCRIPATION** **WE ARE HIRING** **Company: - SHREE EXPRESS COURIER COMPANY** **Employment**: **Full Time** **Position: - Sales Executives** **Age: - 20 to 35** **Location: - Shop no. 20 DSIDC COMPLEX** **BAPUPARK MUKBARA NEW DELHI ( PIN NO. 110003)** **Salary: - Depend on interview and Knowledge and experience** **Gender-Male /...
-
Customer Service
1 week ago
New Delhi, India LIM GLOBAL PRIVATE LIMITED Full timeJob description - The customer support representatives will answer daily customer correspondence through voice methods. - These call center representatives provide order assistance and product information in an efficient and professional manner. - Working in a blended process of both Inbound and Outbound. Provide knowledgeable answers to questions about our...
-
Customer Service Representative
6 days ago
new delhi, India Apcurated Couture Full timeCompany DescriptionWe suggest you enter details here. Role DescriptionThis is a full-time on-site role for a Customer Service Representative, located in New Delhi. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer issues, providing product information, and ensuring customer satisfaction. The role...
-
Customer Service Representative
1 week ago
New Delhi, India Apcurated Couture Full timeCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Customer Service Representative, located in New Delhi. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer issues, providing product information, and ensuring customer satisfaction. The role...
-
Customer Service Representative
1 week ago
New Delhi, India Apcurated Couture Full timeCompany Description We suggest you enter details here. Role Description This is a full-time on-site role for a Customer Service Representative, located in New Delhi. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer issues, providing product information, and ensuring customer satisfaction. The role...
-
Customer Service Representative
1 week ago
New Delhi, India Apcurated Couture Full timeCompany DescriptionWe suggest you enter details here. Role DescriptionThis is a full-time on-site role for a Customer Service Representative, located in New Delhi. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer issues, providing product information, and ensuring customer satisfaction. The role...
-
Head of Service Operations
7 days ago
New Delhi, India SRINIVASA SALES & SERVICE PRIVATE LIMITED Full timeQualification: Qualification: Diploma / B.Tech – Mechanical / Electrical / AutomobileExperience : > 15 years in relevant industry - Construction Equipment; Heavy Engines, Generators etc.,Job Summary: Accountable for working cross-functionally to support and transform the service channel, ensuring they utilize the latest technology and provide a world class...
-
Head of Service Operations
3 days ago
New Delhi, India SRINIVASA SALES & SERVICE PRIVATE LIMITED Full timeQualification: Qualification: Diploma / B.Tech – Mechanical / Electrical / Automobile Experience : > 15 years in relevant industry - Construction Equipment; Heavy Engines, Generators etc.,Job Summary: Accountable for working cross-functionally to support and transform the service channel, ensuring they utilize the latest technology and provide a world...
-
Customer Service Representative
3 days ago
New Delhi, India LUZO Full timeCompany Description LUZO is an asset-lite curated marketplace of premium salons. Our user-friendly mobile application, available on both Android and iOS, allows you to browse through premium salons and spas in your vicinity and choose from a wide array of services they offer. You can schedule, reschedule, and cancel appointments with ease, and avail...
-
Customer Service Representative
4 weeks ago
New Delhi, India Apcurated Couture Full timeCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Customer Service Representative, located in New Delhi. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer issues, providing product information, and ensuring customer satisfaction. The role...
