Customer Service

5 days ago

New Delhi, India Healtharx Technologies Pvt. Ltd Full time

Addressing real-time negative responses.
- Ensuring all complaints are tracked on social media.
- Coordinating with internal teams to ensure timely delivery on daily monitoring reports, press release trackers.
- Use of forums and social media to seed positive content for better ORM.
- Should be able to manage a tight grip of the ORM operations.
- Escalate to relevant stakeholders. Manager trackers, send reminders, close loop with stakeholders.
- Report and coordinate with the Customer Service team to get a resolution for all the complaints/queries and ensure that the response received from the customer service team is posted back on the relevant digital channels within TAT
- Graduate with excellent fluency in English and Hindi with good command on written english
- Minimum 1.5 - 2 years of experience in Customer Support
- Comfortable to work in dynamic environment

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹200,000.00 - ₹300,000.00 per year

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 9289425813

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