Technical Support Engineer
4 weeks ago
Company DescriptionAt Innovun Global, we ignite digital transformation through bespoke technology, marketing, and AI-driven solutions tailored for ambitious businesses. By blending bold thinking, advanced tech, and strategic insight, we empower organizations to achieve measurable results and maximize ROI. We partner with clients to challenge the status quo and create intelligent, transformative solutions that drive innovation and lasting growth. Our teams believe that true innovation occurs where courage meets collaboration, always putting people at the heart of progress.Role DescriptionSeeking an experienced IT Service Desk Analyst/System Administrator with 6+ years of hands-on experience in enterprise IT support. The ideal candidate will possess advanced skills in MS SQL database management, expertise with ServiceNow, strong experience in Active Directory and Azure Virtual Desktop, and a wide knowledge of Windows server environments and related troubleshooting domains.Key ResponsibilitiesPerform regular MS SQL database backups, restores, and validations of complex SQL queries.Manage user support/ticket requests via ServiceNow platform, ensuring SLA compliance and accurate recordkeeping.Administer Active Directory tasks: password resets, account unlocks, group creation, enforcement of AD policies, and user profile resets.Deploy, configure, and troubleshoot Azure Virtual Desktop environments.Conduct root cause analysis and resolve escalated technical issues involving Windows OS, IIS, and digital certificate management.Support users with basic and advanced system troubleshooting, maintenance routines, and IT asset management.Document support solutions, create self-help knowledge articles, and mentor junior support analysts.Collaborate with infrastructure and application teams for escalated issues, upgrades, and change implementations.Required Skills & QualificationsBachelor’s degree in information technology, Computer Science, or equivalent experience.6+ years in technical support, service desk, or IT operations roles.Strong knowledge of MS SQL database administration: backup/restore, scripting, and query validation.Practical experience with ServiceNow or other ITSM tools.Advanced Active Directory skills: account management, group policy, and user profile maintenance.Demonstrable experience managing and troubleshooting Azure Virtual Desktop deployments.Proficiency in Windows OS troubleshooting, including IIS and certificate management.Excellent communication, customer service, and documentation skills.Preferred CertificationsMicrosoft Certified: Azure Administrator, Windows Server, or SQL Server.ServiceNow Administrator certification.ITIL Foundation v3/v4 certification.Apply Now – talent@innovunglobal.com.
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