Team Leader Operations

3 weeks ago

Pune, India IGT Solutions Full time

IGT Solutions Pvt Ltd is a leading IT & BPM services provider committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. The company offers integrated IT-BPM services comprising of Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services and Consulting Services to the Travel industry worldwide. IGT boasts of a talent pool of over 10,000+ travel industry experts with its 15 state-of-the-art delivery centres and worldwide operational presence. IGT, through its innovative solutions and services, offers a unique value proposition in terms of quality, flexibility and cost savings to a large number of airlines, travel management companies, OTAs, travel technology companies, airports, railways, cruise liners and hotels. IGT Solutions provides equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups.Exciting OpportunityJob description:Roles and ResponsibilitiesManage team of 15 20 Team MembersManaging Team Performance Productivity // Quality // Shrinkage // AttritionCoaching new team membersReview processes and come up with recommendation which can help to improve overall performance / CSATIdentify TNI and bridge process gapsWeekly monitoring and coaching to team membersFloor support and handling escalationsManage and achieve IC targetsMaintain AHT levels as per the given targets for different tenure bucketBasic knowledge of computers and MS excelwe need International Process handling expExperience in handling a team and ability to manage team members and subordinates - PreferredStrong supervisory skillsExcellent written and verbal communication skills in EnglishOrganized and MethodicalFlexible for 24*7 environment5 days workingWFO

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