Team Leader – Operations

4 weeks ago

Pune, India Spes Manning Full time

Job Description We are seeking a proactive and experienced Team Leader to supervise a highly skilled team that handles queries related to Windows Server and Cloud-based applications. This is a critical role that requires a blend of strong technical acumen, exceptional people management skills, and a commitment to delivering high-quality service. The ideal candidate will be a leader who can coach, mentor, and motivate a team to achieve peak performance. Key Responsibilities - Team Supervision & Performance Management: - Oversee the daily operations of the team, ensuring consistent and high-quality performance. - Regularly coach and mentor direct reports to enable consistent high-performance delivery. - Identify performance-related issues, develop an action plan for improvement, and implement corrective actions. - Conduct team meetings to ensure efficient communication of relevant information and provide an open forum for input. - Manage and monitor work and attendance in accordance with company policy. - Operational Excellence: - Ensure service delivery meets contractual Key Performance Indicators (KPIs) and financial expectations. - Provide subject matter expertise in handling escalated customer calls. - Stay current on internal work processes, policies, and procedures. - Leadership & Culture: - Promote company values and lead by example. - Communicate expectations to employees and provide timely updates. - Schedule and organize team activities. Key Skills & Knowledge - A proven background in a similar supervisory role, with a strong ability to mentor, coach, and provide direction to team members. - A strong foundation in handling queries related to Windows Server and Cloud-based applications is preferred. - Excellent people management and workforce planning skills. - The ability to multi-task, prioritize, and meet timelines of deliverables. - Strong communication skills, both written and verbal. - Experience with client interaction and coordination. - A highly motivated individual who can work well under pressure and follow through on items to completion. - Willingness to work a flexible schedule. Educational Qualification - Graduate / Undergraduate How to Apply If you have the skills and passion to lead a high-performing team, please submit your updated resume for consideration.

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