Application Support – Senior Engineer L2

12 hours ago

Mumbai, India Clover Infotech Private Limited Full time

Job Openings

Application Support – Senior Engineer L2

Experience

5-7 Years

Location

Mumbai

Job Summary:

The Senior Engineer – L2 is responsible for managing technical escalations, troubleshooting, and resolving complex issues associated with Retail Net Banking and Mobile Banking. This role demands hands-on expertise in Linux, PL/SQL, Middleware, and APIs to ensure smooth operations and maintain application stability in a 24×7 environment.

Key Responsibilities:

Troubleshoot and resolve L2-level application issues for Retail Net Banking and Mobile Banking channels. Conduct root cause analysis for recurring technical problems and recommend long-term solutions. Collaborate with L1 and L3 teams to ensure seamless resolution of issues. Implement patches, bug fixes, and minor enhancements in coordination with development teams. Monitor system performance and address potential issues proactively. Develop and maintain documentation, knowledge articles, and training materials to enhance team capabilities. Provide on-call support as part of 24×7 shift rotations.

Qualifications:

5-7 years of experience in application support or similar roles. Proven expertise in Linux, PL/SQL, Middleware, and APIs. Extensive experience in the Banking and Financial Services sector, with a focus on Channels – Retail Net Banking and Mobile Banking.

Skills:

Excellent oral and written communication skills. Strong analytical and problem-solving abilities. Effective team collaboration and technical troubleshooting expertise.

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